Sr. Fraud Recovery Representative

  • Company: Capital One
  • Location: Glen Allen, Virginia
  • Posted: January 22, 2017
  • Reference ID: R18131
Knolls 3 (12038), United States of America, Glen Allen, Virginia

Sr. Fraud Recovery Representative

Job Description:

The Fraud Recovery Sr. Representative will be responsible performing fraud recovery casework and handling both inbound and outbound calls with existing cardholders, small business customers and merchants.  Candidates are required to educate customers on account status, attempting to solve customer problems, and /or attempting to secure a payment or make payment arrangements.  The role includes completing necessary functions in several systems to include data entries.  Candidates will become extremely knowledgeable with Master Card charge-back regulations and reason codes.  This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision.  The goal is to help our customers build and retain a strong credit standing and help their business grow and develop. Capital One’s culture provides an excellent work environment and many opportunities for professional growth.  We encourage development by promoting our two main values of Excellence and Do the Right Thing!


  • Manage inbound and outbound customer calls for cardholders, small business owners and merchants (avg. 5 per day)
  • Investigate and detect fraud on customer accounts
  • Update account information (data entry)
  • Correspond with customers via telephone and through the mail
  • Partner with other fraud departments: Prevention (for crosslinking and first party fraud), LEI team, Detection and Disputes

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

Preferred Qualifications:

• 3 years of customer service experience

• 2 years of Fraud experience

  At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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