This role can be located in Redmond, WA; New York, NY; or Minneapolis, MN.
Leveraging deep industry and technical expertise, Industry teams will enable our sales teams and partners deliver relevant, high-quality solutions and services to empower our commercial and public sector customers to lead the digital transformation of the Retail & CG industry.
The goal of the Industry Solution Manager (ISM) is to drive customer Digital Transformation based on deep understanding of their industry, its drivers and the critical solutions. The role of ISM is designed to be on point for developing the go to market industry solution ecosystem that allows us to sell the solutions at scale throughout the Retail & CG industry based on the health industry solution map.
The ISM needs to have established industry experience, expertise and credentials with customer business line needs and deep target industry solution technical expertise in order to be able to develop and support these solutions.
The seniority of the role evidences to clients Microsoft’s deep understanding of their issues, context, challenges and strategic direction, and a deep understanding of the industry partner ecosystem relevant to the specific industry solutions and the local Retail & CG markets.
The role of the ISM builds partner scale and enhances client awareness of Microsoft as a solution provider beyond traditional client-side IT Decision Makers, and repositions market perception of Microsoft as a trusted partner for industry solutions.
The ISM is working closely aligned with the industry PODs on focused accounts, and other industry sellers (ATU, ISE, SMC) in the local markets to activate, drive and win these industry solutions
•Work closely Retail solutions team, OCP, Marketing, Services and selected partners to develop the industry solutions in such a away that it scales through the industry (or vertical) based on the industry solution map.
•Work closely with field Pods and other industry sellers to land first industry solution “light house” deals and provide feedback to Corp on BOM, services and partner engagement model
•Iterate and learn from deals and partner engagements to improve the solution package to the point where the solution (BOM, solution, engagement models) it is stable and well understood allowing us to scale out to other Pods and beyond
•Have deep competitive differentiation understanding & objective handling including certification & compliance regulations
•Conduct Industry Solution and Pod Onboarding & Readiness, including community leadership w/Black Belt, Mainstream TSPs and Solution Architects
Indicator of success: revenue increase in key focused accounts, driven by collaboration and influence on the industry sellers, and reuse of solutions developed in other Industries and/or regions.
Experiences Required: Education, Key Experiences, Skills and Knowledge:
•You demonstrate strong Strategic Solutions Sales skills acquired within a significant (7+ years) Industry solution selling experience. Industry specialized sales or consulting position within an IT Consulting or Services company a plus
•You have a strong Industry domain expertise based on experience in Business roles at a company in the Retail industry or through a partner specialized on retail, or another technology company.
•You have a great knowledge of, and connection to, the Regional market and partner ecosystem
•Your drive Business Performance thanks to Influencing for Impact and a strong cross-group and cross-countries Collaboration.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to email@example.com.
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