Sr. IT Manager, Manufacturing Plant Operations
Marion , North Carolina
September 26, 2017
Sr. IT Manager, Manufacturing Plant Operations
Baxter International
Medical/IV Solutions Manufacturing
Marion, NC
NOTE: Relocation Support may be Available

About Baxter

Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-center dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; biosurgery products and anesthetics; and pharmacy automation, software and services.

The company's global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries.

Baxter's employees worldwide are building upon the company's rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Plant Overview

  • World's largest IV Solutions plant
  • 2000 employees, footprint of 52 acres under one roof

    Position Overview

  • Key IT/business systems leader within Baxter's Marion/North Cove manufacturing business.
  • This position acts as the face of IT to multiple end-user communities, providing training and information where appropriate, as well as overseeing the delivery of break/fix services, technology solutions and application-level access.
  • Establish a strategic vision for a technical organization/execute towards that vision.
  • Set direction/manage performance of a 16-person technical team accountable for supporting the Plant infrastructure and systems, including/not limited to: : AS/400 Application Development, Web Development, POMS Programming, WAN/LAN, Windows Servers, VMware, VoIP phones, JDE ERP system, facility hardware, building automation systems, audio-visual technologies, mobile devices, Desktop/Laptop PC's and Tier 1 support for a multitude of applications used globally.
  • Provide direct supervision to an on-site IT operations and applications team/responsible for talent acquisition, training, mentoring and performance management.
  • Member of plant's sr. leadership team/must translate complex business requirements into well-defined, actionable tasks and projects.

    Key Responsibilities

  • Manage team of up to technical specialists (including consultants/contractors).
  • Demonstrate solid technical knowledge and business acumen.
  • Works with limited oversight/comfortably address complex problems in a manufacturing environment regulated by the FDA.
  • Strong knowledge of corporate IT/IS policies, standards and procedures and have excellent interpersonal communication skills.
  • Establish departmental objectives/ensure they align with the Global IT vision and objectives.
  • Plan/implement procedures and systems to maximize operating efficiency.
  • Implement IT security best practices to ensure safety of data and systems.
  • Interact regularly with internal/external customers to understand business needs/determine potential solutions.
  • Review team, group and business deliverables to ensure quality (design walk-through, test results, etc.) and adherence to specific processes, standards and regulatory requirements.
  • Participate in budget process/adhere to a fixed operating budget. Assist the business with identifying IT capital and operating expense requirements.
  • Participate in the research, analysis, selection and implementation of new tools, technologies and/or services.
  • Provide business-level support by analyzing requirements, researching potential solutions, recommending hardware and/or software, and partnering with Plant leadership to introduce technologies
    designed to improve quality or efficiency.
  • This position acts as the face of IT to multiple end-user communities, providing training and information where appropriate, as well as overseeing the delivery of break/fix services, technology solutions
    and application-level access.
  • Participate in the strategic planning process and align with the Global IT mission.
  • Develop, gather and measure relevant productivity metrics.
  • Manage and participate on Plant projects as required.
  • Excellent interpersonal communication and public-speaking skills.

    Critical Experiences & Attributes

    Note: Project Management and team leadership experience is required.
  • Ability to hire, train, coach, motivate, inspire and influence technical personnel.
  • Extensive experience leading technical personnel responsible for supporting all Microsoft Windows operating systems (Windows XP, Windows 7, Windows Server 2008/2012).
  • Proficient with all Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access).
  • Basic knowledge of VMware, ESXi and vCenter configuration, administration and utilization.
  • Knowledge of Manufacturing Operations and Enterprise Management Systems.
  • Ability to drive results through others by collaborating with other Global IT organizations and personnel.
  • Familiarity with performance management concepts and execution tactics.
  • Experience providing executive-level briefings and presentations.
  • Strong analytical, communication, and organizational skills.
  • Strong leadership and presentation skills.

    Education and/Additional Desired Qualifications

    Bachelor's degree in Information Technology, Computer Science, Engineering or a related field.
  • 8 years of systems-level experience, including 5 years of leadership in a technical role.
    - Technical certifications (MCP, CCNA or similar, etc.)
  • Familiarity with FDA regulatory requirements and Quality validated systems
  • Experience in the healthcare or bio-technology industries


    Equal Employment Opportunity

    Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

    EEO is the Law
    EEO is the law - Poster Supplement
    Pay Transparency Policy

    Reasonable Accommodations
    Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an email to or call 877-229-4748 (877-BaxHR4U) and let us know the nature of your request along with your contact information.

  • A little about us:
    Our employees are connected by an enduring commitment to save and sustain lives. This higher purpose binds us in doing work that matters.

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