Sr. Manager, Digital Product Management - Digital Messaging

Towers Crescent 2 (12067), United States of America, Vienna, Virginia

Sr. Manager, Digital Product Management - Digital Messaging

We are pursuing a bold Digital agenda, and are aggressively seeking a top notch Digital Product Manager to help us create and deliver a world-class experience for Capital One's customers. As a digital product manager at Capital One, you will drive the development of new enterprise products and features designed to uniquely engage each customers across emerging conversational interfaces. We have an exciting roadmap for our enterprise conversation platform, which powers intelligent chatbots on third-party messaging apps, on virtual assistants like Amazon Alexa, and on Capital One’s own digital properties. Our product managers take the lead in driving this agenda and owning the product in an agile environment. If you want the opportunity to play a pivotal role in transforming how Credit Card, Banking, Mobile and other Capital One businesses connect with its customers, this job is for you!

What You'll Do:

  • Define product vision based on understanding of customer needs and business objectives
  • Manage product roadmap with a focus on creating an enterprise-level conversation platform for chatbots and virtual assistants
  • Support product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysis
  • Closely collaborate with marketing, technology, analytics, operations and lines of business to define requirements, prioritize features and guide product delivery
  • Lead cross-functional product team and team of engineers to translate customer needs and technology directions into new product strategies and features
  • Own product within an agile environment, specifically documenting user stories, acceptance criteria and user interface design
  • Develop and communicate best practices for campaign management and customer messaging across all businesses
  • Drive day-to-day prioritization of work operations, projects and scope, troubleshoot reported issues
  • Learn, understand and help with product presentations and participate in general technical discussions

The ideal candidate will possess:

  • A background in managing digital technologies with a preference for conversational interfaces and big data products
  • Passion for transforming customer experience and delivering innovation in digital world
  • Experience in an agile development environment in a product owner role with strong knowledge of agile processes
  • Strong verbal and written communication skills, comfortable presenting to senior leadership and tailoring to multiple audiences
  • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
  • Strong analytical skills, ability to solve problems quickly, establish frameworks, ability to assess opportunities with hard data
  • Ability to manage and prioritize multiple projects simultaneously

Basic Qualifications:

  • Bachelor’s Degree or military experience
  • At least 3 years in digital product Management

Preferred Qualifications:

  • Master’s degree in Business, Marketing, Computer Science or Engineering
  • At least 2 years experience in Banking / Financial Services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

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