Sr Manager, IT Solution Owner

  • Company: T-Mobile
  • Posted: October 05, 2016
  • Reference ID: 72433BR
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.The Sr. Manager, IT Solution Owner, owns and delivers Data Solutions for new enterprise and functional products and services from inception to delivery. Works directly with the business to ensure that solutions satisfy business needs, proper requirements are established, and solutions are created (via either in-house or external development) and implemented to production successfully. The Sr. Manager, IT Solution Owner, will manage teams of employees and contractors responsible for projects from inception to delivery, influencing teams across business analysis, software development, QA, and project management. This role will support solution delivery for our Accounting, Finance and HR business customers.
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, IT solutions delivery, results focus and inspirational leadership and team management.9+ years of IT solution leadership experience
Minimum of 10+ years in an Information Technology leadership role with the following: proven experience with Teradata, Tableau, Denodo, Business Objects, HDFS, Hadoop, Analytics, Data Warehousing and BI, or equivalent experience
Strong background in data relationships, data mining and quantitative vs. qualitative analytics
Required knowledge and experience in BI/Reporting with Data Warehousing and Big Data
Proven ability to solve problems creatively and resourcefully
Expert communicator who can lead and manage senior level relationships across organizational boundaries.
Working knowledge of Agile and traditional SDLC methodologies.
Experience with organizational change management.
Experience desired preferably as a manager or senior manager large or medium sized companies with experience in leading cross functional teams of employees contractors and vendors for large scale IT projects.
Bachelors Degree in Computer Science or other Technical related field or equivalent experience required.
Preferred MBA


Implements BI industry best practices and providing mentoring to other Solution Owners and Functional Analysts team members.

Experience managing personnel and building high performing teams.

Drive agile delivery including prototyping and ongoing backlog grooming.

Analyzes complex business needs presented by the BI user, Accounting, Finance and HR user community and/or clients and recommends technical solutions.

Experience with executive-level communications, tracking project interdependencies, communicating issues & risk, and managing relationships with business team executives at Sr. Manager, Director, VP and SVP level.

Take action based upon voice of the customer and customer satisfaction results.

Draft and implement development processes, management plans and contract deliverable schedules (baselines), operational troubleshooting and training.

Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.

Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations with either Agile or SDLC approaches.

Directs and prioritizes the work load of personnel on the team while being accountable for resource allocation and project capacity management.

Represents the IT function at customer review meetings.

Performs liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.

Work with business teams and other EIT teams to align on priorities and deliver against these priorities.

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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