Sr. Manager, Technology

  • Company: Capital One
  • Location: Glen Allen, Virginia
  • Posted: September 20, 2016
  • Reference ID: R11172
Knolls 2 (12036), United States of America, Glen Allen, Virginia

Great - and always improving – production support strategies are an essential ingredient of our current and future success.  We are actively seeking talented system support and engineering managers who can own support of products in production and can drive reliability and performance across massive scale by mastering the full depth of the stack. As an IT Manager, you will have the opportunity to tackle complex problems of scale which are unique to tech companies while using your expertise in delivery and support of mission critical services. With a passion for devops and continuous improvement you will be encouraged to power support engineers to take their capabilities to the next level.


- Driving incident resolution and supporting production system deployments while ensuring SLAs are met

- Progress, protect, and provide for the software and systems behind all of Capital One’s external and internal customer facing services with an ever-watchful eye on their availability, latency, performance, and capacity

- Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance

- Empower support teams to manage Continuous Integration/Continuous Delivery pipelines

- Influencing resiliency and scalability in production environments in Amazon Web Services
 and other cloud platforms

- Equipping systems with automated monitoring and alerting

- Lead a team to design, write and deliver technical and process automations to improve the availability, scalability, latency, and efficiency of Capital One’s services

- Solve problems relating to mission critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions

- Influence and support new designs, architectures, standards and methods for large-scale distributed systems

- Engage in service capacity planning and demand forecasting, software performance analysis and system tuning

- Identifying and remediating risk to critical and non-critical system KPIs

Basic Qualifications:

- Bachelor’s Degree in Computer Science or related technical field, or equivalent practical experience

- At least 3 years of experience in 2 or more of the following:

  • leading production support teams
  • leading software development teams
  • Enterprise support, ITIL practices and principles

- Experience in supporting highly available production systems on AWS

- Familiarity with Unix systems internals and networking

- Familiarity with automation of routine maintenance tasks and common issues

- Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way

- Networking: knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, etc), MAC addresses, IP packets, DNS, OSI layers, and load balancing)

- Systematic problem solving approach, coupled with a strong sense of ownership and drive

Preferred Qualifications:

- Master’s Degree with 5+ years experience

- At least 3 years of experience in two or more of the following:

  • Linux, UNIX, Openstack administration
  • Python, Ruby, Go, JavaScript development experience
  • NoSQL platforms

- At least 1 year of experience in two or more of the following:

  • AWS cloud services configuration & administration
  • Chef, Ansible, Puppet or UDeploy
  • Jenkins, Codeship, or Travis experience
  • Restful web/API services support and deployment
  • Splunk, BlueStripe, Zabbix monitoring / alerting

- Current technical certification(s) in any of the above technologies

 At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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