Sr Manager- Voice Engineering

  • Company: Discover
  • Location: Riverwoods, Illinois
  • Posted: August 08, 2017
  • Reference ID: P178105
Discover. A more rewarding way to work.

At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Sr Manager- Voice Engineering

Job Description

The Senior Manager of the Unified Communications (UC) Engineering team is responsible for the creation, administration, and management of large scale enterprise voice and Collaboration platforms

Providing leadership and expertise to both the Business and Information Technology, he/she will leverage automation to address challenges for both new and existing processes. Developing systemic policies and procedures that contribute to the overall mission of reducing technical debit and increasing the efficiency of the organization.

The Senior Manager is responsible for aligning the IT roadmap and priorities with business by leveraging a team of highly skilled developers.
He/She will be responsible for the coordination of change influencing the environment, including the creation, implementation, and validation of Voice platforms, Call recording Platforms and Speech Analytic platforms. In addition, they will manage third-party vendors, including the potential of augmented staff to support the growing priories of the role.

Additional Responsibilities:
* Provides technical and administrative guidance as required to ensure projects are on-time
* Manage a group of engineering resources to define new platform and tool solutions in the areas of Unified Communications
* Oversee the design and development of automated infrastructure for complex, distributed and cloud based systems
* Promoting innovation initiatives for new products and ideas, ensuring implementation of multiple development plans
* Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes


* 5+ years in a unified communications environment, preferably at one point as a manager of people
* Bachelor's Degree in Computer Science or in a related field or the equivalent work experience


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Share this Job