Sr. Mgr, End User Experience

  • Company: Capital One
  • Posted: November 25, 2016
  • Reference ID: R14952
201 Third Street (61049), United States of America, San Francisco, California

Sr. Mgr, End User Experience

Responsible for proactively managing the end user experience for a large, complex environment.

General Responsibilities:

  • Manage team focused on analyzing end user experience and proactively identifying issues and areas for improvement
  • Set priorities and influence outside teams to focus/improve the end user experience

Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 3 years of process management experience
  • At least 4 years of IT operations experience
  • At least 1 year of experience with ITIL processes

Preferred Qualifications:

  • Master's Degree in Computer Science, Information Systems, or Engineering or military experience
  • 2+ years experience managing IT operations team
  • ITIL Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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