Sr Mgr, Network Security Ops
Centennial , Colorado
September 10, 2017

Responsible for providing direction and leadership to the Network Security Operations team while understanding and interpreting the law and regulatory requirements, policies and procedures.
Understands and has the ability to identify and respond to network security events, interpret law, authorized use guidelines, regulatory requirements, policies and procedures. Leads the development, implementation and enforcement of security department policies and procedures. Exhibits a broad understanding and expertise in multiple network security subjects.

Actively and consistently support all efforts to simplify and enhance the customer experience

Manages and leads a team of direct reports responsible for supervising customer and network security related incidents.

Manages law enforcement agency and subpoena operations and response.

Manages Digital Millennium Copyright Act (DMCA) operational activities.

Manages the implementation of subscriber security initiatives according to corporate strategy.

Manage and ensures customers ‘needs are met within the established scope of support.

Responsible to monitor and maintain the established departmental SLA’s.

Establishes reporting metrics and methods to pull ad-hoc data, as needed.

Works with operational areas within Network Engineering, Network and Service Delivery Operations, Customer Care, Legal, and IT to establish and improve processes.

Manages staffing needs for the business unit.

Oversees department schedule, ensuring that all days and hours of operation are adequately staffed.

Monitors live calls, call stats and ticketing system stats to ensure workload is being maintained.

Perform other duties as requested by supervisor.

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to manage individuals and teams while managing the daily operations of the department Maintains knowledge to ensure compliance with Network Operations standards, policies and procedures.
Accountable for the functions budgets and managing vendor relations
Possesses a good working knowledge of Copyright laws and operational activities and Law Enforcement Response requirements and request fulfillment.
Knowledge of a security call center environment, with an emphasis on handling private and confidential information
Ability to work in a team environment as well as in cross functional team situations
Working knowledge of database design, development and applications.
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

Bachelor's Degree in Business, Information Systems Security, Cybersecurity, or related field or equivalent work experience

Work Experience Number of Years
Experience in a security operations center or IT help desk environment 10+
Exposure to a broad range of department and/or system analysis 10+
Experience with project management, DB design and administration. 10+

Skills/Abilities and Knowledge

Experience leading or providing daily management and operational support for a team of security engineers, administrators, or specialists.
Industry and vendor specific security certifications and training (CISSP, CCNA, etc…)
Understanding of security related software applications and programming
Understanding of project management

CISSP or GIAC security Certification Preferred

Work Experience Number of Years
Experience in a security operations center or IT help desk environment 11+
Exposure to a broad range of department and/or system analysis 11+
Experience with project management, DB design and administration. 11+

Office Environment
Occasional travel as required
Able to be available on call
Must be willing to work flexible schedules including evenings, weekends and holidays

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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