This position is responsible for implementing new products and product enhancements for Charter’s Enterprise Voice and U C & C product portfolio. The Product Development Manager will lead the evaluation of newly emerging technologies and trends, demonstrate proof of concept outcomes and translate these into compelling products and services targeted to Charter’s enterprise and mid-market customers. This role will drive new product initiatives as well as manage ongoing changes to network and system components that support product life cycle initiatives. The Product Development Manager will lead the development effort and engage cross functionally with Engineering, Operations, Customer Care, IT and external vendors to define the technical and functional requirements from which the systems will be built to support a new product initiative.
Actively and consistently support efforts to deliver a comprehensive, best-in-class customer experience and product portfolio that satisfies the current and future needs of our enterprise customers.
Support the development activity associated with the Spectrum Enterprise Voice and UC&C roadmaps.
Focus on optimizing the network, systems, and processes that support the voice and UC&C product portfolio to deliver best-in-class products and services.
Provide project oversight for product development initiatives ranging from maintenance activity on existing products to the development of entirely new product offerings.
Familiar with the agile framework, working methodology as well as industry best practices in product development, specific to the Cable or telecommunications space.
Manage the Product Development Lifecycle, including:
- Author functional requirements and oversee and compile the end to end system requirements.
- write user stories and test cases
- oversee and project manage the development team’s effort
- certify products that are developed prior to release
- operate product trials when appropriate
- write/update product guides.
Build and manage strong working relationships with the cross-functional teams including Engineering, Operations, UX, Customer Care, Sales, Sales Support and external vendors needed to drive an efficient development effort for new enterprise voice initiatives.
Ensures communication with all stakeholders is being managed effectively.
Manage priorities and scope for release planning
Represent the company at industry forums, events and associations.
Skills/Abilities and Knowledge
Product Development and/or Product Management Experience
Ability to learn new technologies and assess value to business goal and strategy
Ability and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to lead large, cross-functional teams in order to achieve business goals and results
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to understand complex and technical concepts and translate them into simplified product attributes to deliver an enhanced customer experience.
Proficient with Word, Excel, PowerPoint
Aptitude for technical products
Good organizational and office management skills
Excellent cognitive and communication skills
Excellent analytical skills
Strong business sense and sense of urgency to achieve business results
BA/BS Degree in Business or Technical Degree related to the Telecommunications field.
Product Development, Product Management or IT/Engineering 5-7
Cable, Telecommunications 5-7
Experience writing technical systems requirements
Related Work Experience
Experience in Cable, Telecommunications
Travel up to 15%
A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.