Senior Operations Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. As a part of the Customer Care organization this role is responsible for the technical development of reports and analytically for conveying data trends and anomalies to leaders. Key responsibilities include but are not limited to report development, root cause analysis, effective communication to teams and other leaders, and identifying business trends. A successful Senior Operations Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Lead Project Teams of Analysts and other associates
Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors
Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.
Deliver presentations to teams and executive leaders and sponsors.
NATURE AND SCOPE
Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)
No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: " />
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