Sr Partner Operations Engineer
Posted: December 17, 2016
Reference ID: 850000904
LinkedIn was built to help professionals achieve more in their careers. Every day millions of people use our products to make connections, discover opportunities, and gain insights. Our global reach means we get to make a direct impact on the world's workforce in ways no other company can. We're much more than a digital resume - we transform lives through innovative products and technology.
Our developer platform enables LinkedIn to drive growth, engagement, and monetization globally by delivering on partnerships, in collaboration with product, engineering, business development, and other cross-functional teams. We are looking for smart, high energy, and passionate service-oriented developer support engineers who are looking to make a big impact. Partner Operations Engineering is the point of contact for day-to-day issue management for external developers building on our platform. This person will assist developers during integration with our APIs and support post-launch technical issues. will work alongside a great team of Partner Engineers to drive innovation through our APIs, developer platform, and partner integrations.
If you have a passion to make building applications on our developer platform enjoyable, and have the right blend of business and technical skills, this is the career opportunity for you.
Manage technical day-to-day relationship with the partner, assist with partner on-boarding, and provide partner support Be the subject matter expert for all processes & partner programs, related to partner on-boarding, support and operations Respond to partner support cases in a timely, professional, and enthusiastic manner. Provide resolutions and/ or workaround to queries/ issue as appropriate Work directly with developers to reproduce issues for diagnosis/ further analysis. Troubleshoot & resolve issues by collaborating with Partner Engineers or internal engineering teams Be the eyes and ears of the company, by collating feedback to enhance our developer experience Collaborate cross-functionally to solve operational challenges that affect partner success Help scale developer support. Evaluate and analyze current practices and recommend solutions for ongoing improvements to business processes Be involved in knowledge sharing (ensure knowledge base is up-to-date with FAQ's, manage documentation, forums, blog, etc)
4+ years experience in technical support or service-oriented role Bachelors Degree in Computer Science or Equivalent degree and/or experience
4 years experience working within a partner driven service delivery model Programming experience is a plus, particularly in Java/Python/SQL Experience with Hadoop/Hive and/or related technologies Experience in one or more of the following: Enterprise Architecture, SaaS Integration, API Management, PaaS and IaaS UNIX scripting experience Demonstrated creative problem-solving approach and strong analytical skills Excellent written and verbal communication skills