Location: Baltimore, Maryland
Posted: December 11, 2017
Reference ID: 1082842
Microsoft Services is proud to have the opportunity to serve our government and offer an opportunity for you to do the same. The security of our nation and preservation of our nation’s interest are critical to the safety and prosperity of the United States. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customer’s objectives through Microsoft products. Microsoft has seen an explosive growth in the adoption of Microsoft Platforms both in the commercial and government space.
Microsoft Services is looking for a Senior Premier Field Engineer (PFE) with extensive Microsoft Platforms/Infrastructure expertise. Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
A Senior Platforms PFE will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Utilize knowledge of the customer environment to resolve issues in a timely manner. Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. Develop relationships with technical directors or lead architects for the supported technologies resulting in more participation in planning and improved satisfaction in support. Partner with the Technical Account Manager and Delivery Service Executives to effectively manage critical situations including documented action plans and daily status updates for the customer and Microsoft management. Develop a working relationship with Microsoft Consulting Services and Premier Field staff that results in enhanced cooperation and mutual support in achieving each other’s goals. Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Participate in assisting for key products to maintain product knowledge and ensure delivery of high quality support to Alliance customers. Assist with delivery of supportability reviews for your customers, produce technical articles for the Knowledge Base and white papers. Demonstrate technical competence with Activity Directory, Platform Technologies, Active Directory Federated Services, Hyper-V, and infrastructure services are required. Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies are essential. The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired.
LIST OF SKILLS NEEDED FOR THIS ROLE:
Managing Active Directory, Managing Group Policy, Manage DNS/DHCP, Manage Hyper-V and Virtual Workloads, Manage Windows 2008R2/2012R2 Servers (Physical and Virtual), Manage Windows 7 and Windows 10 Clients (Physical and Virtual), Understanding of Networking, Understanding of DFS a plus, Experience with Applying Security settings (DISA STIGs) patch management.
4-year technical degree or equivalent work experience
10 years of experience in technical support in an Enterprise environment.
This position will require travel to the customer site for full-time support Travel may be required up to 50%.
The successful candidate must have an active U.S. Government
Secret Security Clearance.
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.