Sr. Process Manager
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
The Home Loans Servicing Command Center is looking for a process to lead the charge in making sure our customer communications are clear, compelling, and conversational.
These process managers will be responsible for driving changes from initial concept through implementation. You will collaborate with key stakeholders throughout the process (Customer Experience, Process Owners, Technology, Third Party Vendors, and Legal), leveraging your strong communications skills to keep everyone engaged and informed.
We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.