As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.This position is responsible for managing the most complex projects that impact T-Mobile's external websites and for driving improvements to the overall web experience through day-to-day updates and short/long term site enhancements for new/existing T-Mobile customers as well as sales of T-Mobile products. Success will be measured through increases in brand and product engagement, online sales, offline retail store leads, and increased customer engagement/loyalty. This position will be an active partner within the Web Strategy team in quarterly/ yearly forecasting and planning, analyzing trends, championing new web initiatives based on industry best practices, supporting cross functional initiatives, and supporting ongoing operations.6 + years product management in consumer internet (web e-commerce or Self Service) business, working with developers, engineers, UI designers, QA and other cross functional groups to implement web features
6 + years' experience creating and writing effective program and creative briefs, business requirement documents, use cases, test cases, functional requirements and business cases for large Web specific projects (+ $2 million)
6 + years Web Design (User Interface) & site architecture experience including business requirement document development
Proficient in Excel, Word, Outlook, PowerPoint and Visio
Solid knowledge of middle layer and back-end system integration
Competency in brand and product engagement, e-commerce, web self-service, customer loyalty and cross sell technologies
Solid knowledge of online/Internet A/B testing concepts and execution
Ability to monitor business intelligence data and provide recommendations for website enhancements
Working knowledge of HTML, XML, scripting, .NET, ASP and other current Web technologies
Market Analysis, Performance Analysis, Products/Services Innovation & Development, Product/Services Management, Business Case Analytics, Brand Management, Co-Marketing, Communications Management, Media/Advertising Management, Agency Management, Web Experience/e-commerce Management, Web Strategy Management & Analysis, Digital Tools Development
High School Diploma/GED
Business/MarketingRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Manages complex areas/products on the websites, and held accountable for results. Evaluates recommendations on how to enhance customer online experience and develops strategies accordingly. Work closely with senior leadership to develop product roadmap for areas owned and prioritize features and projects based on resources and ROI impact. Leads and drives key high-impact initiatives assigned by senior leadership and acts as the product evangelist to build awareness, understanding and support of the product and its features cross-organizationally.
Manages large-scale innovative web strategy, oversees the development of business plan, roadmap, and timeline to drive strategy through to adoption. Partners with internal functions to gain alignment, buy-in and influence them based on business needs.
Represents T-Mobile on external Web Marketing, Sales, and Care functionality and enterprise projects /enhancements that impact website properties. Assesses organizational readiness to support new products, technologies, and acts as Web Strategy team representative for deployments. Provides direction to agencies and 3rd parties.
Conducts competitive and industry best-practice analysis, monitors web industry trends, and makes recommendations that impact overall 2-3 year strategy/roadmap built by senior leadership.
Provides mentoring and coaching to lower level Product Managers in all aspects of Product Management methodologies and deliverables.We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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