Sr. Program Coordinator (Admin)
Location:
Newton , Massachusetts
Posted:
January 27, 2017
Reference:
17000010-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Health Solutions delivers industry-leading clinical evidence and expert technology to help payers and providers collaborate for better healthcare outcomes at lower costs. Our solutions reduce unnecessary healthcare utilization while improving outcomes; operationalize complex volume- and value-based payment models; and optimize billing communication between providers, patients and payers. Our solutions are in more than four out of five payers in the country; more than 3,900 hospitals and facilities use our InterQual® evidence-based decision support criteria; and our RelayHealth® financial solutions are used to automate 1.9 billion financial transactions each year.


We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.


Join our team of leaders to begin a rewarding career.



Current Need-Sr. Program Coordinator 


Position Description

Senior Education Coordinator will provide support to InterQual Services department to coordinate education programs for external clients and internally, maintain all customer data records, as directed.


Qualifications



Minimum Requirements
  • 2+ years customer service experience

Critical Skills
  • Develop and maintain positive customer relationships to review 
  • contracts to scope and schedule education programs. 
  • Respond to and 
  • resolve internal/external client inquires via phone/email regarding

  • programs and learning platforms. 
  • Coordinate 
  • both custom and advanced education programs and also, be assigned
  • as lead coordinator for strategic clients.
  • Maintain all data records in Customer Record Management
  • (CRM) system and Learning Management System (LMS); including 
  • client notes; milestones, and revenue reporting in CRM and user 

  • accounts, curriculum assignments, certificates, and reports in LMS.




Additional Knowledge & Skills
  •  Customer service experience
  •  Excellent communication and telephone skills
  •  Proficient in Excel and MS Office products
  •  Self-driven and organized
  •  Experience with CRM and/or LMS a plus


Education
  • 4-year degree or equivalent experience in customer support


Physical Requirements
  • General Office Demands


Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

A little about us:
McKesson is in business for better health.

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