Sr Program Mgr
Location: Michigan, United States
Posted: November 10, 2017
Reference ID: R11479
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Role Vision Statement:Our role is to manage the overall transformation outcomes on behalf of Dell Technologies (DT) and the client, provide a single point of accountability, and leverage the delivery and solution capabilities of the Strategically Aligned Businesses (SAB), while working alongside the DTS and SAB stakeholders in delivering transformational value.General
Summary:As a senior member of the Dell Technologies Select Organization, our Program Directors are responsible for providing delivery oversight of the largest transformational engagements within Dell Technologies most important accounts. They will be aligned to a small set of accounts (likely 1-3 in their theater) and work on pursuit and delivery with the other 3 key roles in the organization.
1) Managing Director- Transformation Solutions
2) Global Architect Overall Account Architecture and
3) Client Executive
Overall Account Plan and Sales Ownership. The Program Director is a delivery centric role with a 50% billable target, and global travel likely. Our Program Directors will be accountable to work across all 7 Strategically Aligned Businesses inside Dell Technologies, in addition to contributing thought leadership within Program Management, Delivery Governance and Transformational oversight. He/she will build a highly effective relationship with the client, DTS team, SAB account and delivery teams. Our Program Directors will drive standards, methods, tools and functional training to all project teams delivering within their transformation initiative. Responsible for the development of a program implementation plan that articulates the role of Dell Technologies, the various SAB governance roles as well as vendors and client resources, in the delivery of the designed solution within the account. Has a thorough understanding of the business objectives of the customers. Reviews and validates statement of work (SOW). Responsible for reviewing and overseeing goals and milestones within projects to ensure Dell Technologies commitments to customer and customer business objectives are achieved. Involved in the establishment of program governance. Oversees projects in his/her portfolio and leads project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer, Dell Technologies and SAB Account leadership. Provides support, assistance and guidance to project managers as needed. Oversees delivery Quality Assurance. Ensures that for any existing or potential customer escalation issues, appropriate communications are occurring to all SABs concerned parties; proactively manages customer relationship, oversees the escalation and change control process. Provides regular updates of progress on those issues to both customer, account and delivery personnel. Point of contact for all executive/management communication. Ensures a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers, management, sales and delivery personnel. Lead contributor in interacting with strategic customers. Articulates the full value of the Dell Technologies Solutions and business benefit to the customer. Leads team of project managers; provide project management, leadership and oversight to project and/or work streams. Acts as role model, provides feedback and coaching.Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. Complete and maintain industry recognized project/program management certification. Complete quarterly accreditations.Responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirements. Will actively contribute to the account planning process.Responsible for helping evolve standards with respect to program and project management. Principal
Duties and Responsibilities:Pursuit Support Support the pursuit phases 1-6 Assist CE, MD and account stakeholders with leads, opportunities and account concerns Assist with positioning the Dell Technologies story Awareness of client financials and transformation plans/needs Health of Transformation Through working closely with DTS account team and SABs have a holistic view of the health of the work and relationships Transformation level dashboard, status and reporting Drive delivery standardization Active Program Management Single point of Accountability Proactively reduce risk Project/Program/SAB/Partner interdependencies Management of overall transformation outcomes Manage key issue escalation with Delivery and Account teams Manage and mentor SAB PMs, PgMs where necessary Trusted Advisor Focus on key client relationships Participate in Governance/steering Committee meetings Understand corporate challenges, and key priorities Understand industry impacts and how Dell Technologies can assist Candid and open dialogue with a DTS and client perspective Program Director Value Proposition Providing one consistent face to customer Efficient allocation and management of costs, resources and scope across the program Effective management of change in scope or direction Ensure program benefits are realized Consistent program approach and communications Proper holistic dependency and impact management Delivering consistent, customized and personalized service interactions Critical Success Factors Seen as a subject matter expert with respect to standards in program and project management.Becomes a trusted advisor for their customer.Able to run project teams with globally consistent standards, tools and methodologies across direct and in-direct reports.Able to create an environment that fosters professional development within his/her team.Strong presence; ability to influence and collaborate across the organization.Building strong community engagement.Attention to CSAT and Delivery Outcomes.Fosters diversity and inclusion within the organization.Understanding of cultural differences and able to adapt working and delivery style to the country in which the engagement is being conducted. Required Skills and Qualifications
Mastery of Program and Project Delivery methods
Understanding of Dell Technologies transformation solutions and their value added to the customer.
Successful track record in complex IT services delivery program management (multi-customer, multi-site, multi-project, multi-year).
Demonstrated mastery of operating in complex, matrix environment; experience in managing regionally distributed groups.
Demonstrated ability to work comfortably and effectively with multiple levels of management across many cross-functional teams.
Internal and external thought leadership.
Previous experience operating in a global environment.
Self-motivated, hands on approach with an ability to work under pressure and to meet tight deadlines.
Proactive and collaborative approach to tackling issues and problem solving in a consultative manor
Excellent verbal and written communication skills; strong presentation skills.
Ability to influence
Willingness and ability travel globally on short notice sometimes with weekend work necessary.
Some international assignments may require travel of two or three weeks on location with a period of time back home.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Job Family: Professional Services
Job ID: R11479