If you are passionate about large scale, mission critical software systems, and you have a maniacal focus on system availability and performance, Reliability Engineering is for you.
As a member of our Reliability Engineering team, you will be responsible for scaling some of the largest software products in Retail by automating the application infrastructure, deployment, and monitoring of those products in production. You will also be part of a 24x7 on-call team that will lead the triage of incidents for your products using your expertise to mitigate the problem as soon as possible. Our "own what you build" mentality empowers you to make decisions quickly to deliver reliability improvements without the red tape that typically surrounds enterprise environments. Our Reliability Engineering motto is: Enable Speed with High Availability.
You should have a passion for automating as much as possible and constantly be on the lookout for areas where operational and code efficiencies can be improved. You will work directly with product engineering teams leveraging XP principles, and, when you aren't automating all the things, you will be proactively executing destructive tests, participating in "game day" exercises, and related activities to improve the operational readiness of your product(s).
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
70% - Delivery & Execution:
Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
Identifies product enhancements (client-facing or technical) to create a better experience for the end users
Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
Contributes to foundational code elements that can be reused many times by a product
Contributes to meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
Defines Service Level Objectives for product(s) to constantly measure their reliability in production and help prioritize backlog work
20% - Support & Enablement:
Fields questions from other product teams or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Proactively monitors production Service Level Objectives for product(s)
Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing
Triages high priority issues and outages as they arise
10% - Learning:
Participates in and leads learning activities around modern software design and development core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
Attends conferences and learns how to apply new technologies where appropriate
NATURE AND SCOPE
Typically reports to the Software Engineer Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Proficient in an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3-7 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Proficient in production monitoring concepts and implementation including synthetic, real user, application performance, system, log, time-series, and dashboarding. Includes tools like appdynamics, dynatrace, newrelic, splunk, grafana, ELK, etc
- Proficient in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security
- Proficient in a modern scripting language (preferably python)
- Proficient in a modern infrastructure automation toolkit such as Puppet or Chef
- Proficient in a Linux or Unix based environment
- Deep understanding of modern microservice based architectures and operations
- Experience in destructive testing methodologies and tools such as chaos monkey
- Experience in CI/CD automation
- Experience in a version control systems such as Git or SVN
- Experience in a cloud computing platform and the associated automation patterns it provides
- Experience in defensive coding practices and patterns for high-availability
- Exposure to a modern objected oriented programming language (preferably Java)
Knowledge, Skills, Abilities and Competencies:Cultivates Innovation: Creating new and better ways for the organization to be successful
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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