Sr Service and Credit Review Representative
Location:
Rolling Meadows , Illinois
Posted:
January 12, 2017
Reference:
R14983
Atrium (35004), United States of America, Rolling Meadows, Illinois

Sr Service and Credit Review Representative

Summary

Serve as central point of contact for our Merchant Partners and customers as they apply for credit extension in a primarily point of sale environment.  Respond with a sense of advocacy to our customer inquiries and seek solutions that exceed our customer expectations.  Using a variety of desktop tools, work to analyze our customer financial condition in order to determine credit worthiness.  Offering personalized service, take responsibility to ensure our callers receive the highest level of service while ensuring compliance with our policy and regulatory expectations. 

Responsibilities

  • Handle customer inquiries and new loan and/or account information
  • Meet established goals in regard to service and production guidelines
  • Responsible for working to solve customer issues so that existing or potential problems can be resolved
  • Demonstrate acute problem solving abilities
  • Communicate both verbally and in writing with other departments within and outside the division on account related matters

Basic Qualifications

  • High School Diploma, GED or Equivalent Certification
  • At Least 1 Year of Customer Service Experience

Preferred Qualifications

  • 1-2 Years Call Center Environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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