Sr. Service Engineer - Service Management
Location:
Redmond , Washington
Posted:
December 17, 2017
Reference:
1063112
Innovate. Boldly lead. Impact millions. The Core Services Engineering group is leading the company’s Digital Transformation journey. We see across the entire company – building scalable, end-to-end cloud services for our future business needs. Core Services Engineering (CSE) delivers the services, applications, and websites that every Microsoft employee uses in some part of their work – benefits, expenses, time & absence reporting, to name a few… as well as services that power business processes across Microsoft. We are the first to use our own technology at enterprise scale. Our early adopter experiences, as well as best practices, offer an inside view of Microsoft, which helps inform our customers how to make our technology work for them.  

Success during this next business revolution lies undeniably within leadership, talent, and culture to make it happen. Ready for this era? Come work in a team where you know your skills will be leveraged to the fullest and some more, where you work in a diverse team with opportunities to grow and have impact across all the latest Microsoft services & technologies.

Our team is responsible for designing, managing and supporting the Exchange email and calendaring service end to end for Microsoft Corporate, one of the most advanced and complex enterprise communication services in the world! This includes services and applications like Office 365 Exchange Online, Exchange Server (On-Premises), Exchange Online Protection, Outlook, Active Directory, and much more! This isn’t just your average IT service team as we balance being on the cutting-edge and partner with various product group teams delivering features to enhance the service for everyone to ensuring world-class production services for our businesses. We take impact, collaboration, and customer focus to a new level playing both customer and service provider roles!

To be successful in this role, you must have the technical breadth and depth for not only O365 and Exchange, but email & calendaring services end to end from DNS, identity, client applications and backend services. The role will have a focus around service management with defining and driving quality standards and measurable goals, identify key areas of investment that would improve overall service level, reliability and operational efficiency to ensure a high user satisfaction score. Other focuses will also include being the product owner, managing the service portfolio, and driving the overall vision, strategy and life cycle of the service. Key skills and experience include engineering excellence, customer service, project/program management, enterprise problem solving, executive presence, and collaborative communications.

Qualifications:

Required:

• 5-years’ experience with designing, managing or supporting an end to end enterprise-level Exchange or Email & Calendaring service in either service engineering, operations or support roles
• 5-years’ experience with enterprise IT service/portfolio management

Preferred:

• Expert proficiency with business analytics and intelligence
• Advanced proficiency with PowerShell development

This role is based at Microsoft headquarters in Redmond, WA (near Seattle). If you want to work with the best of the best and make an impact on how people communicate and collaborate, this job is for you!

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com.


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