Sr Software Business Ops Ldr - Partner Management
San Ramon , California
December 20, 2016
Job Number



GE Power

Business Segment

Power Digital

About Us

GE Digital Overview

GE (NYSE: GE) is the world's Digital Industrial Company,

transforming industry with software-defined machines and solutions that are

connected, responsive and predictive. GE is organized around a global exchange

of knowledge through which each business shares and accesses the same

technology, markets, structure and intellect. Each invention further fuels

innovation and application across our industrial sectors. With people,

services, technology and scale, GE delivers better outcomes for customers by

speaking the language of industry.

Department Overview

Predix is the world's first and only cloud-based operating

system built exclusively for industrial companies. It is now available for

licensing externally beyond GE across a broad range of industries to manage and

optimize both GE and non-GE assets. As the only industrial strength OS, Predix

allows for familiar, frictionless connectivity, yet offers the security,

regulation and certifications that industry demands. With 50 billion machines

expected to come online by 2020, the Industrial Internet's impact on GE, our

customers and the world is tremendous. Everything is amplified on an industrial

level. Bigger machines, bigger business, bigger issues, bigger


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Sr Software Business Ops Ldr - Partner Management

Career Level




Function Segment

Services Project Management

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces




San Ramon, Atlanta, Other

Postal Code


Relocation Assistance


Role Summary/Purpose

The Sr. Operations Manager, Partner Management responsibility is to build, maintain and enhance relationships with strategic (high-value and high-dependency) software partners and internal stakeholders (such as leadership and end users). The Sr. Operations Manager, Partner Management serve as liaison between the partners and the business.

Essential Responsibilities

Overall, the Sr. Operations Manager, Partner Management must

ensure that the organization achieves its objectives with strategic partners

and assists the partners in their efforts to be successful within the GE Power

Digital organization.

* Develop and lead the partner management strategy, ensuring

that Partners are delivering maximum value through their services

* Establish internal policies and approve external policies,

standards, processes and templates for working with partners.

* Understand Partner spending by category, cost center, region

and partner.

* Classify, rationalize and optimize the partner portfolio,

and concentrate efforts on managing the most strategic partners.

* Manage regular senior-level collaborative meetings between

the partner and the client.

* Create contract, performance, relationship and risk

management procedures.

* Ensure there are clear metrics across all key performance

indicators (KPIs) to ensure strong performance management.

* Manage appropriate personnel (such as performance, contract

and risk, and relationship managers) that are part of the partner management


* Identify and execute value opportunities with key partner


* Manage the team whose activities are related to partner relationships,

contract and commercial terms and conditions, and product or service

performance. Perform this function related to information systems, external

software sources and externally sourced software services.

* Analyze problem areas, and help resolve issues and disputes.

* Manage the communications process with partners.

* Develop the reporting for partner performance in areas that

include (but are not limited to) quality, capacity, systems and responsiveness

* Collect constituent reporting requirements, and develop

partner scorecards and dashboards that present relevant data tailored to the


* Focus partner performance metrics on technical, process and

business outcomes, such as innovation, competitive advantage and increased

revenue. Define and hold strategic partners to higher performance standards,

and drive continuous improvement.

* Maintain/enhance tools for use in partner management,

including partner tracking, analytics and performance management tools

(scorecards and dashboards).

* Collect, consolidate and communicate detailed reports and

key partner data to stakeholders on partner performance, risk and

relationships. Foster analytics-driven decisions based on this data.

* Inform Partner managers/procurement and business operations

about information gleaned from market investigation reports on sourcing

methods, products and potential partners, and while conducting partner


* Ensure the partner management office (VMO) is mitigating,

monitoring and managing partner risks

* Include financial viability, business continuity, and

corporate and regulatory compliance.

* Assess and report on the risk level of partners based on

financial, skills, tools and the use of third parties.

* Establish the right organizational structure, and provide

for staff development

* Provide appropriate support/training to internal staff that

manage individual partner accounts.

* Drive a focused culture through performance targets,

one-on-ones, a clear engagement strategy and regular performance reviews,

ensuring you have the right person in the right role, based on their skills and


* Work with internal colleagues to ensure they have the

appropriate information and knowledge at hand to be successful in what they do.

* Assist Partner managers and procurement (if outside the VMO)

with partner evaluation and selection criteria, procedures, and best-practice

tools and templates.


Basic Qualifications:

* Bachelor's degree or master's degree

* Minimum five years of experience in partner management is

needed, including management of third-party partners, in-depth sourcing and

commercial expertise.

* Two or more years of experience in project/asset management,

procurement, and partner relations in a technology environment are desirable.

Eligibility Requirements:

* Legal authorization to work in the U.S. is required. We will not sponsor individuals for

employment visas, now or in the future, for this job

* Any offer of employment is conditioned upon the successful completion

of a background investigation and drug screen

* Must be willing to travel

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

* Deep market knowledge of digital software products and

services (software and hardware) and current trends (cloud, digital and agile)

* Strong and visible leadership to establish authority and

influence both internally and externally to your organization

* Strong people skills - be able to motivate, energize and

drive performance from your team (direct or matrix management)

* An ability to create a centralized contract repository and

portfolio to determine contractual and financial exposure and aid with contract

negotiation, and develop the partner management mission, goals and objectives

* Strong project and process management skills, with the

ability to handle multiple partners, projects and a wide range of tasks

* Ability to manage across organizational boundaries, with the

goal of understanding political drivers and influencers

* Interpersonal relationship strengths for managing disputes

and driving change in partner behaviors, and creating a working environment

where partners receive incentives to change behaviors to meet performance goals

* Analytical in his or her approach to problem solving, with a

focus on managing in a team environment with attention to results and with a

sense of urgency

* Interpersonal relationship strengths for managing disputes

and driving changes in partner behaviors, and creating a working environment where

partners receive incentives to change behaviors to meet expectations and

performance goals

* Ability to manage across organizational boundaries, with the

goal of understanding political drivers and influencers

* Ability to understand internal customer and partner business

goals and strategies with the intent of establishing and managing to a common

set of goals


A little about us:
GE imagination at work.

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