Responsible for all aspects of the development, planning, tracking, issue resolution and implementation of assigned program(s) consisting of multiple projects. The role provides a single point of contact for projects for the Product, Operations, Care and other development organizations. The Software Delivery Manager is responsible for managing the software solution from original concept through final implementation.MAJOR DUTIES AND RESPONSIBILITIES
Manages project initiation, process and resource planning across all Software Engineering teams (Architecture, Development, QA and Development Operations).
Manages cross dependency deliverables, milestones and timelines (Product, IT Engineering, Advanced Engineering, internal billing system team, Product intake organization (XG), Network Operations (includes Video and Portal Operations, etc.).
Identifies and mitigates risks to timely project deliverables across the enterprise. Escalates risks appropriately that require senior management to assist in resolving.
Provides insulation for architecture, development, development operations and QA teams through day-to-day project management (i.e. status reporting to stakeholders, engaging Software Engineering teams only as required, facilitating defect reviews, clearing roadblocks, engaging executive management for escalations, etc.).
Coordinates Software Engineering code deployments to test and production systems, working closely with Development, Development Operations on timely code deployments.
Works on multiple projects (medium to large in size) as a project team member and has knowledge of Software Engineering priorities as well as enterprise priorities.
Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.
Manages multiple cross-functional projects of high complexity.
Manages multiple medium to large-sized, basic to highly complex programs.REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to oversee and manage cross-functional and medium to large size projects that impact the organization as a whole
Understanding and ability to manage program
Ability to implement program and project plans, monitor progress, resource usage and quality
Knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified
Understanding of multiple project management disciplinesEducation
Bachelor's Degree in Communication, Business Administration, or related field or equivalent work experienceRelated Work Experience
7+ years of project/program management for software engineering organization
5+ years of a working knowledge of software development life cycle (agile, SDLC, waterfall)
7+ years of relevant business experienceWORKING CONDITIONS
Office environment EOE Race/Sex/Vet/DisabilityCharter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfCharter is committed to diversity, and values the ways in which we are different.
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.