Sr. Staff UX Interaction Designer
Cincinnati , Ohio
December 20, 2016
Job Number



GE Digital

Business Segment

Digital Information Technology & Digital Thread

About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Sr. Staff UX Interaction Designer

Career Level



Digital Technology

Function Segment

Design and User Experience

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces




Cincinnati, Atlanta

Postal Code


Relocation Assistance


Role Summary/Purpose

You will be a technology leader within the Service Management UX development team as part of Core Tech Solutions. If you know ITIL, great! If you don't, don't worry, we want you too! You and the team will be responsible for designing/developing cutting edge user experiences within ServiceNow and other technologies. This a technical position with key focus on user experience/interface. You will be SME expert in several technologies and be comfortable with Agile development methodology.

Essential Responsibilities

* Lead and influence business-wide discussions relative to current user experience projects and the future direction of design and user experience

* Demonstrate a strong understanding of Agile / Lean UX methodologies

* Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories

* Work with Product Owners/Managers to understand product requirements & vision


Lead evaluation of emerging design, technology, industry, and market trends

* Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint

* Gather and analyze data and develop architectural requirements at project level

* Support the development software and data delivery platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses.

* Provide 24x7 on call support for Business Critical Incidents as needed


Basic Qualifications:

* Bachelor's Degree in Computer Science or in "STEM" Majors

(Science, Technology, Engineering and Math) or a minimum of 8 years of professional

technical experience Deep technical knowledge (4+ years) of ServiceNow in a

development and/or platform management capacity

* Minimum 2 years of proven experience with project management


* Strong experience with web based development languages;

specifically Javascript, Angular JS, Bootstrap, Ajax, HTML/CSS, Java

* Solid understanding of the principles of design thinking,

human/computer interaction.

* Strong understanding of ITIL and Service Management

* Agile Scrum experience a plus

Eligibility Requirements:

* Legal authorization to work in the U.S. is required. We will

not sponsor individuals for employment visas, now or in the future, for this

job opening.

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

* Skilled in standard design & wireframing tools (Adobe

CC, OmniGraffle, Sketch), hand drawing and visual communication, time-based and

interactive prototyping tools (Hype, Adobe Edge, Keynote).

* ServiceNow Certified System Administrator, ITIL Certification

or other relevant certifications

* Excellent interpersonal and communication skills including

the ability to communicate, orally and in writing, technical information to

audiences at all levels

* Creative, innovative, and flexible, with the ability to remain

enthusiastic, while multi-tasking in a fast-paced environment

* Comfortable with ambiguity, able to make decisions


* Demonstrated customer focus, evaluating decisions through

the eyes of the customer and partnering with customers to help shape their

future initiatives


A little about us:
GE imagination at work.

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