Sr Strategic CSM
Location:
Rolling Meadows , Illinois
Posted:
November 21, 2017
Reference:
471255-1A

What you’ll be doing...

The Sr. Strategic Success Manager role is part of our Customer Success organization and will ensure the success of a small portfolio of our largest customers by becoming a trusted strategic advisor. From this position you will identify and drive revenue opportunities for software and services. Pivotal to your success will be your ability to delight the customer by driving greater business value and executive alignment between company and the customer. You'll work with a broad services portfolio and proven solutions at an organization that is committed to hiring the best and brightest.

You'll walk the halls at your clients (two to five of our larger, strategic name clients) on a regular basis, acting as liaison between the client and the Telogis product team and sales and client organizations, translating business cases into action and proactively helping clients achieve value. This will include not only identifying revenue opportunities, but also helping to create the need for the opportunities, and leveraging the team to help craft and close those opportunities. You'll bring our best ideas, innovations, and capabilities to your clients and match these to the clients’ business goals, driving greater business value and executive alignment between our company and the client.

What we’re looking for...

Ensuring your clients derive maximum value from their investment in Telogis platform products and adopt and consume greater functionality and breadth of the solution, you'll identify and internally communicate new Telogis product expansion opportunities and collaborate with the additional account team members to ensure growth attainment and increased footprint.
Effectively networking an account from the executive level down, in order to achieve successful execution of the customer’s strategy. Developing a comprehensive understanding of the client's industry, business challenges, and objectives to appropriately map Telogis product capabilities and associated business benefits to address their needs. Understanding and presenting industry best practices and the evolution of Telogis product and platform functionality, courses and administrative services integral to the customer's success. Playing a fundamental part in helping clients establish and manage their Change Management/Governance programs; identifying risks to the client achieving their stated business goals and developing a risk mitigation plan. Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome; participating in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.


A little about us:
Verizon is one of the largest communication technology companies in the world.

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