Be part of exciting technology and growing field - cloud technology and management. Cloud is at the center of IBM's product strategy and growth sector. By being part of the Brokerage services under GTS, the Senior Strategic Onboarding Analyst will be able work with key technologies, business solutions and customer use cases that shape this space.
As a Senior Strategic Onboarding Analyst, you will be responsible for collaborating with client team(s) to prime signed IBM Cloud Brokerage engagements for Onboarding and Delivery.
Key Roles & Responsibilities:
Identify key signed engagements and work with account team(s) to accelerate the transition from post-sales to Delivery.
Work with account team(s) to ensure their client's readiness for delivery certification.
Drive revenue recognition for signed deals by ensuring the successful completion of onboarding activities (Quickstart).
Elucidate existing gaps and key opportunities to client and account executives and highlight Brokerage capabilities.
Translate client needs into product requirements and prioritize them according to business impact.
Organize and facilitate Design Thinking workshops to tease out critical challenges and key user outcomes for each client engagement.
Comprehend and document the success factors for each client engagement.
Leverage tested strategies and solutions across clients with similar problem statements.
Plan and coordinate new client onboarding activities.
Design and implement new strategies for client onboarding.
Prepare blog posts, presentations and whitepapers to highlight client success stories.
Transition client knowledge and responsibilities to brokerage delivery teams post-onboarding.
A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.