Sr Tech Support Engineer
Springfield , Oregon
October 19, 2017
Are you an adaptive, energetic, and outgoing personality? Are you the type that is unafraid to jump into the deep end of the pool? Are you looking for a career, which even after several years still has surprises and challenges for you? Would you enjoy working with people that are?

Your typical day will include:
l Providing technical assistance to customers and internal teams on the phone, email, and community forums.
l Triage of complex and time critical issues
l Diagnosing, researching, and resolving customer issues and questions.
l Actively contributing to our technical knowledge base, online community, and other technical documentation.
l Working with other Senior Support Engineers to troubleshoot and remedy customer issues.
l Collaborating with Backline and product engineering in identifying product defects, designing solutions, and testing.

We Have:
l World class software that helps contain cost and complexity of managing IT assets by:
u Centralizing the management of a business' server and workstation endpoints.
u Automating the imaging and deployment of endpoints.
u Managing and ensuring patching is done to company standards.
u Managing IT assets, including inventory management and server monitoring.
l Customers that rely upon us to make their business successful. This includes:
u Small and medium enterprise level customers.
u Public entities such as schools and government agencies.

You Have:
l A keen analytical mind and advanced problem solving skills.
l Significant experience with issue replication and testing in virtual environments.
l Proven ability to work directly with customers via telephone and email.
l Ability to be a resource for peers, back-line engineers and others at Symantec.
l Desire to improve knowledge resources to help customers and peers.
l Bachelor's degree (preferably a BS in a science or technology) or equivalent work experience.
l Strong working knowledge in Operating System Software (Microsoft Windows Client and Server, Mac, Linux and UNIX)
l Working knowledge of network and system architectures such as servers, databases, load balancers, and routers.
l Prior exposure and ability in reading OS level logs, system logs, and proprietary application logs.

You Might Also Have:
l Language skills other than English.
l Programming skills (TSQL, C#, HTML, Java, Powershell).

A little about us:
Join the leader in cyber security. At Symantec, you will make the world a safer place by helping people, businesses, and governments protect and manage their information so they can focus on achieving their goals.

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