Are you an adaptive, energetic, and outgoing personality? Are you the type that is unafraid to jump into the deep end of the pool? Are you looking for a career, which even after several years still has surprises and challenges for you? Would you enjoy working with people that are?
Your typical day will include:
l Providing technical assistance to customers and internal teams on the phone, email, and community forums.
l Triage of complex and time critical issues
l Diagnosing, researching, and resolving customer issues and questions.
l Actively contributing to our technical knowledge base, online community, and other technical documentation.
l Working with other Senior Support Engineers to troubleshoot and remedy customer issues.
l Collaborating with Backline and product engineering in identifying product defects, designing solutions, and testing.
l World class software that helps contain cost and complexity of managing IT assets by:
u Centralizing the management of a business' server and workstation endpoints.
u Automating the imaging and deployment of endpoints.
u Managing and ensuring patching is done to company standards.
u Managing IT assets, including inventory management and server monitoring.
l Customers that rely upon us to make their business successful. This includes:
u Small and medium enterprise level customers.
u Public entities such as schools and government agencies.
l A keen analytical mind and advanced problem solving skills.
l Significant experience with issue replication and testing in virtual environments.
l Proven ability to work directly with customers via telephone and email.
l Ability to be a resource for peers, back-line engineers and others at Symantec.
l Desire to improve knowledge resources to help customers and peers.
l Bachelor's degree (preferably a BS in a science or technology) or equivalent work experience.
l Strong working knowledge in Operating System Software (Microsoft Windows Client and Server, Mac, Linux and UNIX)
l Working knowledge of network and system architectures such as servers, databases, load balancers, and routers.
l Prior exposure and ability in reading OS level logs, system logs, and proprietary application logs.
You Might Also Have:
l Language skills other than English.
l Programming skills (TSQL, C#, HTML, Java, Powershell).
A little about us:
Join the leader in cyber security. At Symantec, you will make the world a safer place by helping people, businesses, and governments protect and manage their information so they can focus on achieving their goals.