Sr. Training Consultant
Location:
Fort Mill , South Carolina
Posted:
January 20, 2017
Reference:
00001GZ4
POSITION SUMMARY:



Reporting to the Director, Training & Development, the Sr. Training Consultant is the lead facilitator for new business processes and platform technologies for Lash Group. The Sr. Training Consultant is responsible for partnering with the business to support associate readiness on newly launched business processes and technologies and mentor identified associates (including those within Training & Development) to build their expertise with business processes and platform technology. In conjunction with the rest of the Training & Development team, the Sr. Training Consultant partners to assess evaluation results to improve design and delivery of training solutions.

PRIMARY DUTIES AND RESPONSIBILITIES:
    Deliver business process and computer platform training. (70%) Consults with operational programs on improving training delivery to support operational excellence, a patient-centered culture, associate readiness and demonstration of proficiency on services provided; coach job-embedded program trainers on effective training techniques (10%) In conjunction with the Training & Development team and the business, assists with assessing and determining training needs and effectiveness based on current strategic plan and results of levels 1-3 evaluations (10%) Completes all necessary documentation for delivering training to ensure event creation, logistics details, audio/visual needs, communications and completion tracking (5%) All other duties as assigned, which may include mentoring other Training Consultants and working with Instructional Designers to review training materials, test eLearning and assist with development/revising of existing training material (5%)


Qualifications:
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Minimum of Bachelor's Degree from an accredited college/university or equivalent experience
  • 7-10 years' experience delivering training in a professional or corporate setting (instructor-led to include virtual-led)
  • 5 years' expertise in delivering business process and technical training
  • Experience in leading train-the-trainer sessions and conducting proficiency observations and assessments
  • Available to travel across United States (up to 50%)
  • Pharmaceutical/Biotechnology related industry experience preferred
  • Trainer certifications preferred (e.g. ATD Master Trainer Certification, Langevin's Master Trainer, Certified Online Learning Facilitator)

MINIMUM KNOWLEDGE, SKILLS AND ABILITY REQUIRMENTS:
  • Strong facilitation, training, and demonstrated expertise in coaching
  • Excellent knowledge of the latest trends and best practice in training methodologies with the ability to communicate these effectively and consistently and to influence at senior levels
  • Solid project management skills and be able to demonstrate experience of leading complex projects and managing multiple stakeholders
  • Effective problem-analysis and decision-making skills
  • Advanced ability to learn and understand new systems, work processes, and service offerings
  • Fast and adaptable learner
  • Ability to work both autonomously and collaboratively
  • Effective interpersonal and leadership skills
  • Proficient working knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
  • Advanced proficiency with distance learning tools (e.g. WebEx, Adobe Connect, Live Meeting)
  • Ability to communicate effectively both orally and in writing
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Aptitude for designing and developing training material

A little about us:
Where knowledge, reach and partnership shape healthcare delivery.

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