Summary : The primary function of this position is to mentor the centralized billing team and drive the team to meet the standards that are set forth from the company
Scope : Interface with billing specialists, customers, district offices, and Westminster personnel to effect productivity and accurate service billings.
Impact : Ensure that the centralized billing team is meeting customer requirements and company compliance.
•Perform regular and consistent reviews with the billing specialists.
•Monitor account performance and inform management of problems.
•Prepare and submit various reports as required.
•Interface with management, district offices, and various departments to collaborate on centralized processes
•Serve as the focal point in driving resolution on district on holds.
•Participate in training programs or seminars as directed.
•Perform other duties as directed.
•Identify process deficiencies and implement process improvements
•Travel to district offices may be required.
•Facilitate conference calls with upper management.
Education : BS/BA degree, preferably in financial related concentration.
Experience : 1-3 years in related area.
Special Skills :
•Strong oral and written communication skills.
•Strong organizational skills.
•Working knowledge of online systems and PC spreadsheets skills.
•Assertive personality with ability to build effective teams internally and externally.
A little about us:
Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries.