Staff Consultant
Irving , Texas
November 19, 2017

Duties Responsibilities • Assess business, technical security objectives of customers • Assess the customer security architecture and landscape and ensure products are integrated into the overall security infrastructure and processes • Create develop the vision and strategy of the solution design based on the objectives of the customer • Assist the technical field teams during design sessions with the customer and during implementation of the solution • Work with technical field teams to map a design into a product/services delivery plan to help the customer to meet their implementation objectives • Ensure that technical proposals are technically sound, deliverable, competitive, and representative of market leadership in applying technology to address business issues • Participate in account relationship and issue management activities using a collaborative, consensus-driven approach that supports successful service delivery and issue resolution while navigating organizational complexities of diverse customer environments • Provide technical leadership for the technical field teams through contribution of best practices and implementation frameworks, identifying/writing whitepapers • Provide feedback and assist product management with prioritization of new features • Provide input to Product Management based on customer feedback and foresight into future customer needs • Obtain continuous feedback from the field, including customers, bringing ideas back to corporate teams and making recommendations on future service offerings • Work effectively with Support and Engineering in resolving issues • Work with Sales on solving requirements during the sales cycle and handling customer escalations • Participate in the pre-sales process to understand customer business needs, technical objectives, and product requirements • Participate in industry events such as user groups, conferences, and marketing events to promote company; develop and present leading-edge content that demonstrates leadership position in the security marketplace • Author blogs, technical articles or white paper based on experiences • Maintain a high level of proficiency in product offerings, value propositions, and representative case studies • Provide advice, support, education, mentorship, and issue/incident response to customer and staff in the context of project implementation, extended detail oriented Services offerings, and premiere contract support • Act as subject matter expert and final point of escalation in support of troubleshooting activities for customers involved in project implementation and ongoing life cycle, extended detail oriented Services offerings, or premiere contract support • Other duties as assigned

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Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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