Staff End User Support Engineer
Location:
New Orleans , Louisiana
Posted:
December 20, 2016
Reference:
2740179
Job Number

2740179

Business

GE Oil & Gas

Business Segment

Oil & Gas Digital Solutions

About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Staff End User Support Engineer

Career Level

Experienced

Function

Digital Technology

Function Segment

Digital Operations

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces

Louisiana

Texas

Colorado

City

New Orleans, Longmont, Houston

Postal Code

70170-1000

Relocation Assistance

Yes

Role Summary/Purpose

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation.

Essential Responsibilities

The Staff End User Support Engineer should be familiar with software development, cloud based architecture as well as previous experience

and/or demeanor suited for customer service. The Staff End User Support Engineer will be responsible for Following all customer related support needs until closure as well as communication to the customer during the life cycle of a support need ensuring satisfaction with the process and answers.

* Analyzing the issue and utilize diagnostic and monitoring tools to engage and triage the initial case to the appropriate POA dev-ops scrum team & predix/apm teams, customer supporting teams, etc.

* Represent the customer perspective in defect prioritization with the dev-ops team.

* Will have proactive monitoring and customer response actions in addition to the reactive support activity.

* Serve as the single point of contact for the customer in all support needs.

* Represent the customer perspective in all priority setting situations.

* Participate in the trouble-shooting, testing, documentation, implementation, and maintenance of customer software

* Be responsible for producing technical and business documentation in support of software solutions developed - maintaining and updating the customer knowledge base with relevant materials

* Collaborate with US, near-shore, and off-shore based team members to deliver software solutions

* Implement detailed functional and technical specifications required to satisfy business requirements

* Utilize software monitoring and diagnostic tools to proactively and reactively assist the customer

* Suggest improvements to all support tools as necessary

* Provide functional and technical documentation

* Perform other duties as assigned by management

* Support high performing, scaling and innovative end-to-end web applications

* Serve as the single point of contact for the customer in all support needs.

* Represent the customer perspective in all priority setting situations.

* Participate in the trouble-shooting, testing, documentation, implementation, and maintenance of customer software.

Qualifications/Requirements

Basic Qualifications

* Bachelor's Degree in "STEM" Majors (Science, Technology, Engineering and Math) OR the completion of a code development pair-programming, bootcamp-style, or accelerated training curriculum focused on contemporary software development OR High School Diploma / GED with a 4 year minimum of IT experience.

* Minimum of 3 years of experience in software development applications

Eligibility Requirement

* Legal authorization to work in the U.S. is required.

* Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

* Must be willing to travel

* Must be willing to work out of an office located in New Orleans, LA

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

* Oil and Gas industry experience preferred but not required

* Experience building and deploying applications with Cloud Foundry

* Demeanor conducive to customer service and customer satisfaction

* Experience developing web applications (Spring, RESTful, Jersey, RestEasy,JAX-WS, Web Services)

* Experience with front-end technologies such as Javascript, HTML5, CSS, AngularJS, BackboneJS, EmberJS, KnockoutJS

* Experience with database tools (JPA, Hibernate,JDBC, Spring Data)

* Experience with rules engines (Camel, Drools, JRules) & modern tooling (Gradle, Maven, Git, SVN)

* Experience with J2EE or Spring MVC

* Experience with Tomcat or similar configuration settings

* Experience with JavaScript language, CSS & HTML (HTML5)

* Experience with JavaScript frameworks (JQuery, Angular, etc.) Agile & CRUM development experience

* Experience in Test Driven Development (TDD) and Behavior Driven Development (BDD)

#DTR

A little about us:
GE imagination at work.

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