Staff Engineer, Customer Quality
Location:
Irving , Texas
Posted:
November 19, 2017
Reference:
1603084
YOUR MISSION:
 
Responsible for daily activities of customer quality group of customers.  Under limited supervision, designs and implements methods and procedures to achieve customer quality targets.  Gives direction to other customer quality staff members.  Ensures proper support for each customer's goals and objectives. 
 
A DAY IN THE LIFE:
 
  • Manages customer quality to ensure all quality targets are met.  Develops quality target measuring methods and monitors quality progress to ensure internal quality target of 0 defects is achieved.  Creates and monitors reporting methods for customer quality targets, including delivery quality and market quality. 
  • Provides leadership to customer quality staff for customer communication.  Ensures reporting methods and reporting material meets customer and internal expectations.  Gives direction for proper reporting formats and methods. 
  • Leads meetings and performs presentations to customers and other departments. 
  • Ensures proper tools are in place for data analysis of quality issues.  Ensures customer quality data is properly channeled to appropriate staff members and data is organized in a way that can easily be reported.  Gives direction on Delivery and Warranty data analysis and reporting. Manages reporting methods, such as Gate Charts, Urushibara charts, and other charts.  Ensures delivery defect tracking and real time market data tracking is able to identify defect trends and proper actions are implemented in a timely manner. 
  • Participates in development and training to ensure continuous quality control and customer compliance.  Develops data analysis tools to aid in creating quality reports and monitoring corrective actions.  Gives direction for reporting formats using Microsoft Excel, Power Point, and other data analysis tools, such as Microsoft Access. 
  • Provides support to ensure Agile system is used properly.
  • Provides support to ensure proper cross-functional team members are involved to investigate all customer defects.  Helps to lead team to properly follow 8D or 5P process.  Ensures customer defects have appropriate containment, such as Panasonic factory inspections, third party inspections, or Supplier Quality actions with suppliers.  Provides leadership to drive root cause analysis until “Why Made” and “Why Shipped” is known.  Ensures appropriate corrective actions are implemented with Panasonic factories and suppliers.  Ensures corrective actions are updated to PFMEA and Control Plans. 
  • Ensures quality defects requiring immediate action and containment are implemented within customer satisfactory time period.  Works with team for customer factory sorting or containment and Panasonic factory reworks. 
  • Manages early detection and early resolution plan is in place prior to launch of new products. 
  • Ensures quality team adheres to customer specific Quality Manual, Systems, or Procedures to ensure full compliance to customer and ISO/TS16949 requirements.
  • Leads team to ensure investigative tools, such as Fault Tree Analysis, Duplication Testing, Vehicle testing, and Validation Testing is implemented. 
  • Ensures defect lessons learned are fed back to appropriate teams.  Attends and participates in Design Review Meetings, Advanced Quality Meetings, and other related meetings. 
  • Responsible for ISM management as part of the management of staff members, their work and workplace.
  • Responsible for the management of information security as part of the normal management of the business.  Must cooperate with the Company ISM professionals in implementing the information security policies within the Company, and ensures that information is handled in compliance with the Global ISM related regulations.
  • Interprets, enforces and complies with Company policies, procedures, and regulations.
  • Prepares reports, charts, graphs, and other statistical information.
  • Will initiate, recommend, or provide solutions through designated channels.
  • Performs other related duties as assigned.

Qualifications:
MUST HAVES:
 
  • Bachelors' degree in engineering, business, management, operations, technology or quality related field and a minimum of eight (8) years of experience in quality required.
  • Specific experience in an electronic-manufacturing or electronic automotive environment preferred.
  • Must have good understanding of quality assurance approaches and of communication systems, with ability to analyze data.
  • Knowledge of SixSigma or RedX problem solving methods is a plus.
  • Previous work experience in a cross-cultural, international environment preferred.
  • Proficiency with the computer applications appropriate to the position and assignment.
 
SOME OF THE TOYS YOU GET TO PLAY WITH:
 
  • Agile System
  • Microsoft Excel, Power Point
  • Reports, Charts, Graphs
  • Communication Systems
 
BENEFITS AND PERKS – WE'RE ALL ABOUT YOU:
 
  • Great Benefits + Company-matched 401K retirement savings
  • Annual Bonus Program
  • Educational Assistance and Reimbursement Program
  • Relaxed dress code
  • Onsite Recreation Center & Café
  • Telecommuter and Work Mobility Program
  • PASATalks
  • Onsite Happy Hours!
 
WHO WE ARE:
 
At Panasonic, our technology and engineering expertise delivers innovation across diverse industries. It's all about the consumer experience and making sure that we find ways to enhance that experience, either through audio enhancements or through safety enhancements inside the vehicle.
 
Panasonic Automotive Systems Company of America (PASA) is an industry-leading global supplier to Automotive Original Equipment Manufacturers (OEM's) for infotainment systems and advanced connected car solutions. Our clients include Ford, GM, Chrysler, Daimler, Fiat, Tesla, Honda, Toyota, Nissan and many others. In serving our customers, we don't just strive to put tomorrow's technology on the road – we pride ourselves on recruiting the brightest and best to do it.

WE TAKE OPPORTUNITY SERIOUSLY:
 
Panasonic is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability status, protected veteran status, or any other characteristic protected by law.  All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Pre-employment drug testing is required. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Automotive Systems of America.
 

A little about us:
Panasonic Automotive Systems Company of America (PASA) is an industry-leading global supplier to Automotive Original Equipment Manufacturers (OEM’s) around the world for automotive infotainment systems and advanced connectivity.

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