Staff Localization Program Manager
San Jose , California
December 18, 2017

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Reporting to the Sr. Localization Program Manager, this position will provide Localization Program Management support to multiple organizations and across multiple languages. The Staff Localization Program Manager will work closely with Language Specialists, Localization Engineers, Product Management, Content Management, Product Development, Customer Support, QA, internal business partners, and external vendors.

The position involves, but is not limited to the following primary job responsibilities:

• Program Management of individual or concurrent localization program tracks, such as Mobile, Structured Data, Human Language Technology, new site launches, etc.

• Overseeing planning as well as executing projects ranging from small, fast turn-around projects to larger, complex projects, working with Project and Program Managers, LQA Leads, and clients to establish their localization needs

• Reviewing and improving existing or defining new processes to deliver to business needs

• Representing the localization team at planning meetings; developing program road maps and project plans

• Communicating status, issues, and risks to stakeholders

• Providing localization expertise and advice to our internal clients; participating in industry events or outreach programs (iMUG, MIIS, LocWorld, etc.)

• Managing Localization vendors

• Tracking metrics and schedules, and monitoring the workload of our internal resources and external vendors

• Providing mentorship and guidance for junior Localization Program Managers

• Supporting the Sr. Localization Program Manager with budget management and tracking as needed

• Collaborating closely with the LQA Manager to ensure a proper alignment of LQA with end-to-end localization processes

• Collaborating closely with the Sr. Localization Product Manager and Application Developers to provide input on requirements for localization tool development and our Next Generation Localization Platform

Job Requirements:

• Minimum of 8 years of experience in Localization Program-/Project Management

• Knowledge of Project Management software tools and techniques

• Demonstrated track record of successfully planning and managing fast-paced and larger-scale project implementations from start to finish across multiple languages

• Strong Localization Vendor Management experience

• Solid experience with formal software development life cycles in a Web environment, and understanding of the most common software development methodologies (Waterfall, Agile, etc.)

• Strong analytical and problem solving skills, and experience applying these skills to resolve technical issues

• Experience with Translation Management (such as SDL WorldServer) and Content Management systems

• Strong communication skills and the ability to work well with other departments and varying levels of management

• Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously

• Experience with Machine Translation, Mobile applications, and/or Language QA initiatives preferred

Education: Bachelor Degree or Equivalent

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