Staff Site Reliability Engineer
San Diego , California
November 19, 2017
Description  Responsibilities:

  • Applies full understanding of the business, the customer, and the solutions that a business offers to effectively design, develop, and implement operational capabilities, tools and processes that enable highly available, scalable & reliable customer experiences
  • Utilizes their deep knowledge of operations engineering, connected services, and information technology plus their knowledge of industry best practices to innovate and influence operational approaches and solutions
  • Works on significant assignments that are broad in scope and complexity, may cross several functional and organizational boundaries, and cover a wide range of issues
  • Exercises independent judgment in the selection of methods and techniques used to deliver operational solutions. Considers build, buy and partnering alternatives in the selection process
  • Creates formal internal and external networks outside of own area of expertise to leverage and adopt ideas, technologies and best practices that helps the organization move fast
  • Coaches and mentors other application operations engineers on methods and techniques
  • Coordinates technical dependencies with other teams
  • May be a technical lead for complex projects
  • Will participate in the definition of project objectives
  • May influence organizational goals beyond a specific project

  • Incident management reports, including initial problem analysis, management status, resolution, and follow up defect reporting
  • Technical documentation on supported applications & operational tools
  • Application Deployment Plan and implementation
  • Configuration of monitoring agents at the software layer, and the development of meaningful alerts and the escalation procedures
  • Responses to monitoring alerts according to defined playbooks and procedures
  • Participation in Root Cause Analysis (RCA) processes
  • Implementation of business operations standards
  • Suggestions for process improvements and enhanced operational efficiencies
  • Implementation of monitoring agents
  • Management of application deployment processes
  • Management of RCA processes for a specific application
  • Implementation of improved operational processes
  • Real Time Application Dashboards showing overall health of the system
  • Code reviews of operational solutions
  • Facilitate the creation of the Operational readiness documents
  • Review and development of performance and capacity plans (operational capacity and load requirements)
  • Specifications for onboarding new offerings, including trouble shooting, patch processes, cross organizational incident management processes, security breach response plans, etc.
  • Implementation plans for application disaster recovery, migration, roll-back plans, expansion, routine deployments, and system upgrades
  • Metrics reporting on applications performance, availability, reliability, etc.
  • Design reviews of operational approaches and solutions
  • Contributions to Operational Standards and Requirements
  • Risk Analysis and root cause analysis
  • Technical feasibility and approach decisions
  • Public presentations at internal events


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