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Staff Engineer is responsible Video Conferencing architecture,design, implementation and support of collaboration initiatives. This position requires the Staff Engineer to perform functions such as thought leadership, technical leadership, design plan creation, troubleshooting, root cause analysis, support modeling, technology monitoring, metric reporting, design documentation and contributing to a culture of operational excellence
Develop and Contribute to the Unified Video Collaboration and Communication Roadmap, Capabilities and Feature Development for the platform. Provide expert consultation and oversight to our Audio/Video and Video Conferencing technicians, engineers, integrators/partners and employees on collaboration initiatives. Lead the engineering efforts to develop forward looking technology standards, implement them with optimized efficiency and measurably improving them continuously Strive for operational Excellence by providing Root Cause Fixes and Expert Incident/Problem Management for Video Conferencing and Audio Video field incident tickets and ensure the service is highly available with minimum down-time. Automate video system provisioning, moves, adds and changes in field to streamline operational activities. Lead and Participate in complex assignments as part of the Project Team for Global Build-Outs, Expansions and Service Growth. Participate in projects as the Collaboration team's SME and help incorporate the team's vision and design concepts into projects to improve adoption, user experience and service excellence. Develop and perform client/peer training on collaboration systems as needed and provide mentoring/coaching to peers and support teams. Able to contribute passionately to our vision of creating a better than being there collaboration experience Expert in leading a concept through various end to end processes and delivering high impacting solutions that measurably drive business success.
5+ years of direct experience with Video Conferencing/AV (architecture, integration design, engineering, installation, support, change management, configuration management and continuous development) 3+ years of experience with designing and deploying Cisco Video Infrastructure, Cisco endpoints, Integrating in a multi-vendor environment 3+ years of experience in deploying, architecting, scaling, hardening and enhancing video infrastructure. 3+ years of experience with integrating, configuring and deploying Video Applications such as CUCM, VCS, Codian, VTPS, TCS, Conductor, TMS and Video/Audio Streaming Technologies. 3+ years experience with cloud and hybrid collaboration platforms B. . /B. . in a technical field, or equivalent practical experience.
Expert Working Knowledge with large enterprise IP networks, networking equipment, video conferencing infrastructure/hardware,Data Centers, Virtualization/Compute, Servers, Collaboration Applications (IM, Presence, Email, Voice, Video) and ITU Standards (Ie: H. , H323, SIP, H. ) Expert in Cloud Technologies and integration with API to produce custom applications (scheduling, provisioning, reporting, alerting) Experience with automation through scripting such as PowerShell,Python, Ruby, Perl, Bash, working knowledge of OOP (C#, C++, Java) and knowledge of AMX, Creston and/or Extron audio video control systems. Certifications in Cisco switches, media gateways - routers, Vidyo, Cisco/Tandberg and Polycom Video equipment, Cisco and Polycom Immersive Technology and Microsoft Lync Certifications with Cisco (CCNA, CCNP, CCIE), Palo Alto, Aruba, Juniper, Microsoft, VMWARE, Polycom, Crestron, BiAmp and Audio Visual Technology are a plus. Excellent written (technical documentation), verbal and interpersonal skills. Experience in designing and deploying a simplified and secure end-user video collaboration experience is essential. Excellent team building,coaching, critical thinking and leadership skills. Demonstrated ability to provide an outstanding customer service experience (white-glove) in a variety of circumstances across all organizational levels.
Knowledge of Service Management (i. . : Incident Management, Problem Management, Root Cause Analysis, Metrics) is essential. Experience leading a team of engineers and technicians in a high volume, fast paced environment. Expertise in root cause analysis. Able to collaborate with multiple cross-functional engineering groups and adopt agile framework (i. . : Sprints, Scrum etc. ) Working knowledge of O365 and Google Suite with experience developing net-new custom integrations, continually improving them by measuredly adapting them and deploying the final product at scale.
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