Staffing - IT Service Delivery Analyst
Location: Painted Post, New York
Posted: December 30, 2016
Reference ID: 665999575
An Integrations Service Delivery Analyst job in Painted Post, NY is available courtesy of Adecco Engineering and Technology. Candidates must have experience supporting BizTalk, Informatica, or Control-M. They must also be comfortable with ITIL.
Integrations Service Delivery Analyst Job Responsibilities:
Review and monitor service performance to vendor contract including maintenance of business activities, improvement activities, feedback (This will be the primary function of the role).
Function as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement.
Proactively ensure service continuity and improvement through the review of partner improvement plans, the use of Problem Management, quality tools, and report on your activities.
Actively participate in major incident service restoration and problem management activities by leveraging technical knowledge of systems supported; Drive/document improvements utilizing Problem Management, Quality, SWAT, Technical roundtables and other service improvement tools (will be on call in the event of major incidents).
Actively participate in daily change management meetings and activities - Apply technical experience and knowledge of systems supported to review and advise on change requests impacting production environments. Review communications plans, test plans, and communicate as necessary.
Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation.
Use technical knowledge and communication skills to lead major incident service restoration and problem management activities; Drive/document improvements utilizing Problem Management, Quality, SWAT, Technical roundtables or other service improvement tools.
Requires a 2 year degree and a minimum of 2 years of business experience supporting one, or more of the following:
BizTalk, Informatica, or Control-M to facilitate Enterprise Application Integration
Business to business communication, message brokering, and/or cloud-based to on-premises application integration type platforms.
Vendor management and partnership experience.
Comfortable working across cultures.
Background in data analysis and Managing and measuring work.
ITIL experience, familiar with ITIL terms.
Microsoft Office experience focusing on the data analysis.
IT Professional Certification in BizTalk, Informatica, or Control-M highly desirable, but not required.
ServiceNow experience is a plus, or similar Help Desk ticketing software.
Work must be performed on-site. Work hours are Mon-Friday 8-5. Overtime may be required, however must be pre-approved.
If you are interested in this Integrations Service Delivery Analyst job in Painted Post, NY then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccousa.com.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
W-2 Candidates ONLY**