Stand Attendant - Quicken Loans Arena-Conc

  • Company: Aramark
  • Location: Cleveland, Ohio
  • Posted: November 01, 2017
  • Reference ID: 143524
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter .

Aramark's leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation's leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Position Summary: Stand attendants sell and assist F&B operations by preparing checks and completing point of sale transactions for guests. This position requires individuals with a high attention to detail, accurate stand attendant skills, and a strong dedication to customer service along with a positive and friendly attitude.

Essential Functions:
  • Stand attendants greet guests as they arrive and depart in a timely manner-always delivering exemplary customer service
  • Assist guests with the purchase of snacks and drinks
  • Stand attendants should be highly knowledgeable about the surrounding areas; acting as a concierge resource for all guests
  • Develop a strong knowledge of all products offered in order to constantly up sell
  • Assist waiters and waitresses by preparing and processing checks for each table
  • Ensure proper handling of all food products and equipment is maintained, to ensure food safety standards are adhered to
  • When serving alcohol, Stand attendants must maintain a watch for underage patrons by checking the identification of customers to ensure they meet legal age requirements
  • Maintain a daily bank and be accountable for all transactions
  • Handle cash, traveler's checks and credit cards in a safe and accurate manner
  • Must be proficient in counting money, providing guests with change whenever needed
  • Ensure a clean and pleasant atmosphere of work area at all times-dispose of trash and clean all areas
  • Maintain daily side work-ensure any required logs are completed in a timely manner and also complete any restocking and cleaning duties
  • May be required to keep an inventory of stock-noting any out of stock items or possible shortages
  • Cash out point of sale system and complete closing accounts at the end of each day
  • Maintain a positive attitude in high stress situations
  • Go the extra mile and follow through to ensure guest satisfaction
  • Must be able to work with diverse populations in a supportive and positive manner
  • Diplomatically handle guest complaints-always be polite and maintain a professional manner
  • At the end of the shift, Stand attendants must prepare for the next shift by cleaning designated areas and returning all food items to designated storage areas-making sure to cover and date all perishable items
  • May be required to train other employees on the role
  • May be cross trained to work in other areas
  • Must be flexible and willing to work a varied schedule
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform which includes non skid/slip shoes
  • Must be able to work all departmental shifts
  • Other duties as assigned
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned

Status and Scope:
  • Must be able to work efficiently - prepared to help wherever needed
  • Position requires the ability to multi-task, a strong customer service focus, strong communication skills, attention to detail focus and a positive attitude
  • Must be able to work efficiently - prepared to help wherever needed

  • May be required to meet state age requirements for serving alcohol
  • May be required to have a valid TIPS card to work at a location serving alcohol
  • May be required to complete Serve Safe Food Handlers certification
  • Must be fluent in the English language both spoken and written - able to read & interpret documents such as safety rules, ARAMARK Alcohol Regulations, operating and maintenance instructions and procedure manuals
  • Basic mathematical skills are required - must be able to add, subtract, multiply and divide
  • Previous Customer Service experience preferred

Equipment Used:
Telephone, POS System

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements:
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

Share this Job