Starbucks Supervisor

*Description/Job Summary* *Job Overview:* The Supervisor - Food may work in any type of food location on client premises. This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements. */General Responsibilities:/* * Understands and follows all policies and procedures. * Assists in ensuring a safe working environment throughout the facility for all employees. * Assists in monitoring employee productivity and provides suggestions for increased service or productivity. * Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management. * Responsible for orientation and training of employees. * Performs day-to-day assignments in addition to oversight duties. * Works with customers to ensure satisfaction in such areas as quality, service and problem resolution. * Promote in the development of the food service team. * Attends all allergy and foodborne illness in-service training. * Complies with all Sodexo HACCP policies and procedures. * Reports all accidents and injuries in a timely manner. * Complies with all company safety and risk management policies and procedures. * Participates in regular safety meetings, safety training and hazard assessments. * Attends training programs (classroom and virtual) as designated. * May perform other duties and responsibilities as assigned. * Job Qualifications:* */Experience/Knowledge:/* High School diploma, GED or equivalent experience. */Skills/Aptitude:/* * Must be able to coordinate the routine responsibilities of staff and resources. * Presents self in a highly professional manner to others and understands that honesty and ethics are essential. * Ability to maintain a positive attitude. * Ability to communicate with co-workers and other departments with professionalism and respect. * Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives. * Ability to provide clear directions and respond accordingly to employees. * Ability to use a computer. * /License/Qualifications/* *Certifications:* None. *General Qualifications:* * Willingness to be open to learning and growing. * Maturity of judgment and behavior. * Maintains high standards for work areas and appearance. * Maintains a positive attitude. * Ability to work a flexible schedule. * Must comply with any dress code requirements. * Must be able to work nights, weekends and some holidays. * Attends work and shows up for scheduled shift on time with satisfactory regularity. */Physical Requirements:/* * Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses. * Significant walking or other means of mobility. * Ability to work in a standing position for long periods of time (up to 8 hours). * Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds. */Working Conditions (may add additional conditions specific to defined work location):/* * Generally in an indoor setting; however, may supervise outside activities and events. * Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates. * While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities. * The noise level in the work environment is usually moderate to loud. * Details* *Non-Union Starbucks Shift Supervisor Schedule: Monday-Friday 6:30am-2:30pm* *Job Summary and Mission* This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. *Summary of Key Responsibilities* Responsibilities and essential job functions include but are not limited to the following: · Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. · Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. · Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. · Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager . · Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. · Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs . Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact SodexoFrontlineApplicationSupport.USA@sodexo.com for assistance. For more information about our commitment to equal employment opportunity, please click here.

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