STD Claims Support Specialist

Job Location: United States : Tampa : Florida


A candidate has been identified for this role.  



At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claim analysts, nurses and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will be responsible for providing exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.



  • Coaches, coordinates, and develops claims specialists.
  • Acts as resources for claim-related and technical issues.
  • Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees.
  • Conducts weekly quality audits; assists with training; resolves escalated phone calls.
  • Provides feedback to unit managers on individuals' performance.
  • Performs other related duties as assigned or required. 


  • High School Diploma
  • Bachelor's degree preferred.
  • 3+ years insurance claims experience.


Operations : Claims




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 39284 

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