Store Manager
Charlotte , North Carolina
October 17, 2017
Store Manager - Southpark

This Job is eligible for the following work arrangements:

Full-Time - 40 hours per week

Empower every person and every organization on the planet to achieve more.

Come as you are! As a Microsoft Retail Store employee, you have the unique opportunity to impact our company’s mission every single day. Microsoft Retail Stores are the hub of cutting-edge devices and services, providing our customers the opportunity to immerse themselves in the latest and greatest in technology solutions that fit into their everyday lifestyle. As a member of our global Stores team, we value your unique perspective, background, experiences, talents and abilities. We are seeking store teammates who will make authentic connections and provide world-class service to our consumer, small business & community customers who come from all walks of life. These connections transform them into Microsoft-brand fans.

We provide:

A work environment that is diverse, inclusive, and welcoming of all

Training that will make you feel empowered to do your best work even if you aren’t a tech expert

Career opportunities for all of our employees

Fantastic, comprehensive and competitive benefits for full-time and part-time employees

Gratitude & recognition for our awesome employees

Belief that at Microsoft #WeWinAsATeam

Role Summary

The Store Manager (SM) creates a positive environment for customers and the store team. As a trusted leader, the Store Manager supports the team to learn and grow while they flawlessly execute and deliver excellent business results by increasing brand awareness and delivering experiences through world-class customer service.

Store Manager Key Responsibilities

Customer Obsession

Drive a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams

Solicit and listen to customer feedback, identifying current customer buying trends while anticipating future needs and preferences, as well as providing related communications to the appropriate teams

Provide clarity of store priorities and communication to ensure a seamless employee and customer experience


Effectively respond to changing in-store environment, circumstances, and situations through customer engagements

Consistently model Microsoft Values that contribute to a positive working environment

Assess situations quickly and prioritize decisions that drive short and long term results

Ability to be nimble and decisive in a fast-paced retail environment, providing leadership based on new or developing information

Drive for Results

Tenaciously pursues positive outcomes by using effective approaches to solve problems

Build and grow effective, inclusive teams where employees are able to do their best work and deliver exceptional results to our customers

Drive a strong culture of operational compliance by providing leadership and accountability across the team

Ability to tell the story of your own business through metrics, location, and industry trends while being held accountable for the success and profitability of a store location

Influencing for Impact

Communicates positively to motivate and inspire teammates to sustain a positive work environment that upholds the Microsoft Retail culture and values
Invest in the development of the leadership team; ensure all areas of responsibility (AOR) are executed flawlessly and hold leaders accountable for delivering results in their respective AORs

Create a comfortable, growth-focused working environment that cultivates honesty and openness


Feel empowered to engage with peers, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives

Contribute to the success of the store and the market by sharing knowledge, best practices, and learnings with peers

Required Qualifications

4+ Years Retail store management experience or People Management Experience

Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position

Preferred Qualifications

Coaching or management of individuals in a metrics-driven consultative sales environment

Previous experience managing or training in retail technology/electronics industry

Microsoft certifications OR experience/education in technology/IT

College degree preferred


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

A little about us:
Microsoft offers training and employment opportunities to help you turn your military experience and skills into a civilian technology career.

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