The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA
Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting
customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales
and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and
providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over
the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety
reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front
End is responsible for completing all other duties as assigned.
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing
Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day
require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours
per week, respectively; more hours may be required based on the needs of the store.
This position reports to a Support Manager Front-End and does not have direct reports.
Essential Knowledge, Skills, and Abilities
Acting with Honor and Character: Integrity and Ethics
Administrative Ability: Administrative Ability; Computer Use; Form, Report, and Log Completion
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Equipment Operations
Being Organizationally Savvy: Organizational and Department Knowledge
Communicating Effectively: English Language Proficiency; Telephone Etiquette; Verbal Communication; Written Communication
Conscientiousness/Inspection/Detail Orientation: Attention to Detail; Dependability
Customer Service: Customer Need Identification (Curiosity); Customer Service Orientation
Decision Making: Decision-Making; Problem Solving
Demonstrating Personal Flexibility: Adaptability/Flexibility; Learning; Stress Tolerance
Focusing on the Bottom Line: Accountability; Initiative
General Product or Service Knowledge: General Product and Service Knowledge
Getting Organized: Multi-Tasking; Planning and Organizing; Time Management
Keeping on Point: Sense of Urgency
Managing Diverse Relationships: Diversity Awareness
Policies & Procedures: Lowe's Policies and Procedures; Lowe's Safety and Loss Prevention Policies and Procedures; Return and Exchange
Policies; UPC Tags
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
A little about us:
Lowe’s isn’t just a home improvement company; we’re committed to creating a culture that’s inspiring.