The Strategic Account Manager in Government and Education is responsible for dedicated account management of an assigned module of Charter Enterprise market customers. Responsible to protect and grow existing revenues by proactively managing the day-to-day relationship with Charter and Enterprise Market customers, including regular face-to-face meetings with assigned customers to conduct account reviews and to help identify and secure additional sales and renewal opportunities.
MAJOR DUTIES AND RESPONSIBILITIES
Actively hunt within the current account base for fiber upsell opportunities or conversion of coax to fiber based services
Actively and consistently support all efforts to simplify and enhance the customer experience.
This field based position is responsible for the proactive management of an assigned module of Charter customers.
Meet or exceed assigned revenue goals and sales quotas within the assigned module of accounts
Conduct regularly scheduled face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities.
Serve as the customer advocate for assigned customers to ensure customer satisfaction with all Charter departments that affect the customer. Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions.
Maintains and updates internal databases with all required customer information. Establish and monitor internal control procedures for the support of assigned accounts and provide contract information for tracking and submission to regulatory agencies as needed.
Remains current on changes in the service pricing and procedures, order entry process, commission reports, and sales promotions through completion of required/recommended training program.
Perform other duties as requested by manager.
Skills/Abilities and Knowledge
Five (5) years of Strategic Account Sales and/or Management experience; minimum three (3) + years experience in State/Local Government and/or Education vertical
Successful history of B2B selling
Strong cold calling (prospecting / door knocking) for new clients
Hunter mindset to existing Government/Education customers and negotiate new, renewed or amended contracts
Ability to read, write, speak and understand English
Ability to travel 30% of the time (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Must have proven ability to meet $3000/monthly quota
Strong presentation ability required since they develop customer centric solutions and deliver sales proposals on product features and benefits
Strong verbal, written and interpersonal communication skills
Can work in a fast pace ever changing environment
Ability to multitask, as well as work efficiently and effectively within required deadlines
The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment
Valid and active State driver’s license and safe driving record required.
Attends all sales meetings and training sessions as required by management
Skills/Abilities and Knowledge
Preferred experience – proven sales ability of data, voice, cloud and/or video solutions within industry or Premise Based Voice and Data product sales
Positive attitude, inner drive to push themselves
Coachable, yet has an entrepreneur spirit
Has the aptitude to learn the product suite and the “Charter way”
Has the mentality that the base “pays the bills” and the commission earns your lifestyle
Ability to manage and foster change
Demonstrated proficiency with Word, Excel, PowerPoint
Bachelor's degree from a four-year college or university preferred (Business-related field).
Related Work Experience Number of Years: 2 -3
Minimum of two years of outside telecommunications related sales with a proven track record of successfully exceeding sales objectives
Preferably selling data, voice and/or video solutions in the telecommunications business-to-business industry
Normal office conditions