Strategic Account Manager
El Segundo , California
November 19, 2017

The Strategic Account Manager is responsible for dedicated account management of an assigned module of Charter Enterprise market customers. Responsible to protect and grow existing revenues by proactively managing the day-to-day relationship with Charter and Enterprise Market customers, including regular face-to-face meetings with assigned customers to conduct account reviews and to help identify and secure additional sales and renewal opportunities.


  • Actively and consistently support all efforts to simplify and enhance the customer experience

  • This field based position is responsible for the proactive management of an assigned module of Charter customers.

  • Develop customer centric solutions and deliver sales proposals on product features and benefits.

  • Meet or exceed assigned revenue goals and sales quotas within the assigned module of accounts

  • Conduct regularly scheduled face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities.

  • Serve as the customer advocate for assigned customers to ensure customer satisfaction with all Charter departments that affect the customer. Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions.

  • Maintains and updates internal databases with all required customer information. Establish and monitor internal control procedures for the support of assigned accounts and provide contract information for tracking and submission to regulatory agencies as needed

  • Assist the Collections Department when necessary in perform collections on assigned accounts

  • Remains current on changes in the service pricing and procedures, order entry process, commission reports, and sales promotions through completion of required/recommended training program

  • Perform other duties as requested by manager

Skills/Abilities and Knowledge

  • Quickly conduct cost analysis and product recommendations

  • Strong communication + presentation skills

  • Must have proven ability to meet $3000/monthly quota

  • Ability to read, write, speak and understand English

  • Ability to travel 30% of the time (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

  • Microsoft Office Expertise in Excel, Word, and PowerPoint with Visio experience.

  • experience

  • Strong presentation ability required

  • Strong verbal, written and interpersonal communication skills

  • Ability to multitask, as well as work efficiently and effectively within required deadlines

  • The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment

  • Ability to multitask, as well as work efficiently and effectively within required deadlines

  • Valid and active State driver’s license and safe driving record required.

  • Attends all sales meetings and training sessions as required by management

Skills/Abilities and Knowledge

  • Analytical/interpersonal skills

  • Positive attitude, inner drive to push themselves.

  • Coachable, yet has an entrepreneur spirit.

  • Has the aptitude to learn the product suite and the “Charter way”

  • Has the mentality that the base “pays the bills” and the commission earns your lifestyle

  • Ability to work well under pressure with deadlines

  • Aptitude to translate technical information to customers

  • Ability, experience and confidence to work with high level management staff

  • Ability to identify and cultivate market opportunities


  • Minimum of High School diploma or equivalent from an accredited organization required; Bachelor's degree from a four-year college or university preferred (Business-related field).

Related Work Experience Number of Years: 3

  • Three years of Strategic Account Sales and/or Account Management experience

  • Three years’ experience with advanced voice and data networking (PRI/SIP, LAN/WAN )

  • ICOMS/CSG or other billing system experience


  • Normal office conditions

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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