The Senior Director of the Government Services Strategic Process Innovation team is a vital leader and contributor to the operations of the Government Services division and broader PBM business.This Senior Director role is critical to the successful growth of the Medicare Part D and Medicaid businesses and will drive new operational initiatives that have a profound impact on the future direction of the company overall. Specifically, the Senior Director will be engaged across all functions of Government Services operations, with particular emphasis on scoping and directing multiple teams in disruptive and innovative improvements to operations through root cause analysis, solution ideation, design, testing, and measurement. This role will also lead the planning, design and execution of pilot programs.The Process Innovation group operates in focused project teams.The Senior Director would lead multiple large project teams.The Senior Director will work closely with senior executives and business partners at all levels of the organization to understand the business, guide teams to solve problems, and present recommendations to senior leadership.
Scope, plan, and direct teams to deliver quantitative analyses that will yield critical answers to the questions at hand. Understand and help the teams procure the required information to complete the analyses.(Data will often be sourced through observations, tests, interviews, custom data pulls.)Oversee the successful delivery of timely, zero-defect analyses. Includes leading the team in root cause investigation, problem solving, articulating conclusions, and making recommendations to the leadership team.
Engage cross-functionally across the organization to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.
Use superior analytical skills and logic to prepare material and presentations for the business in a way that adds value, is easily understood by others who may not have the same background or expertise, and improves the operational efficiency of the business.
Use sound logic, robust fact base, and strategic thinking to identify and prioritize the opportunities that will ultimately drive the projects and programs the Process Innovation team leads.
Demonstrate strong leadership capabilities including design and implementation of strategy for direct and indirect colleague oversight, development, mentoring, performance evaluation and assessment within the business unit.