Strategic Project Manager, Client Services
Location:
Posted:
August 22, 2016
Reference:
16005967-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.


We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


Join our team of leaders to begin a rewarding career.



Current Need

 

The Strategic Account Manager, Client Services, is responsible for managing key client relationships, projects and programs. Acting as primary client contact for Adherence customers, they lead internal client support teams responsible for delivering adherence solutions which meet all MPRS requirements and goals, while exceeding customer expectations for operational excellence. In addition, they serve as the point person when issues or problems need management attention and resolution.

 

This individual is charged with developing strong consultative relationships with customers that penetrate multiple levels and functions within their organizations.  They ensure that all MPRS programs serve to advance the strategic and operational goals of our key pharma/biotech customers.


Position Description

 

 

  • Act as “internal consultant” for clients and their partners, applying adherence and brand specific expertise to create robust adherence programs that align with MPRS and client vision and objectives.
  • Use a thorough understanding of market trends and opportunities to align customer needs to a strategic plan and assist in the execution and growth of that plan.
  • Provide strategic and tactical direction, including best practice recommendations to internal project teams and external customers.
  • Ensure that clients are utilizing the best processes and methodologies needed to ensure operational excellence, both in the design AND delivery of our adherence solutions.
  • Build strong, long lasting relationships with key contact at all levels and across multiple functions within client organizations. 
  • Represent MPRS as key liaison for client vendors, agencies and partners. Develop solutions and processes/procedures that gain optimal efficiencies and synergies among all stakeholders.

 

 

 

  • Plan and coordinate key strategic management reviews for clients and internal support teams.  Develop account management plans and measure progress towards client goals and objectives.
  • Works with internal MPRS teams (Sales, Marketing, Operations, IT, Finance) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities among supporting MPRS teams as needed. Research, develop and communicate corrective actions needed to resolve problems.
  • Develop and present customer profiles and related financial summaries to SWAT analysis team. Provide opportunity assessments to senior management
  • Manage the process, development and delivery of periodic, meaningful and productive strategic business reviews.
  • Manages communication and operational direction to client vendors/partners as required. Works with MPRS Vendor Managers to resolve service or pricing concerns.
  • Understands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Drives improvements to program data/reports where needed.
  • Ensures timely and accurate delivery of reports and data feeds according to program SLA’s
  • Monitors program performance against established SLA’s.  Negotiates and communicates revised service levels as required.
  • Approves project scope, business rules, and overall project release.  Ensures client sign-off is obtained on business requirements (initial and ongoing change requests) and proper documentation is maintained.
  • Serves as the first point of contact for day-to-day program issues.  Involves team members as needed to resolve all issues and escalates to Strategic Account Executive as necessary. 
  • Manages program changes and associated change request process. Responsible for identifying project priorities with customers and communicating priorities to internal team.

 

  • Monitors program profitability and revenue according to plan on an ongoing basis.  Research and present management analysis regarding performance variances and opportunities to increase productivity and financial performance.
  • Responsible for ensuring 100%  accuracy of all client invoices and associated back up documentation. Responsible for ensuring that all revenue is captured according to established fee sheets.
  • Maintains updated budget for customers,  reflecting actual costs & projections for the program year
  • Reviews and provides input on new business fee schedules to optimize revenue and ensure compliance to customer requirements.
  • Manages scope and sizing on new client initiatives and delivers pricing to customer.

 

 

 

  • Provides mentoring to junior level account managers and may assist with training of new team members
  • Responsible for building team environment with internal co-workers and business partners.  Manages conflict resolution to ensure successful outcomes
  • Participates or leads departmental or  cross functional teams for the purpose of developing  new product/service offering or enhanced infrastructure capabilities

 

 


 

Qualifications

Minimum Requirements
5+ years experience in project management.

Critical Skills

Minimum 3-5 years of health care experience, preferably within medication adherence field.

Collaborative, customer focused skills, with proven ability to proactively create new value for customers.

Extensive experience managing key client relationships and strategic partnerships

Strong understanding of data analytics, preferably within compliance/persistency fields

Advanced presentation and delivery skills

Experience in budget modeling, forecasting and profitability analysis 


Additional Knowledge & Skills

Prior experience developing and managing adherence/relationship marketing solutions preferred.  
Thorough knowledge of project management. Collaborative, customer-focused and able to create visible value.

Process expert with proven expertise in developing and managing policies and procedures that deliver optimal value and efficiencies, while meeting all company/client requirement

Ability to develop trusting, long standing relationships with internal/external customers.

Outstanding communication skills; ability to connect to people at all levels

Enthusiastic, self starter with confident, high energy approach to business challenges

Outstanding problem resolution and negotiation skills  

 

Education
4-year degree in related field or equivalent experience

 

Physical Requirements
General Office Demands


Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

A little about us:
McKesson is in business for better health.

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