Strategy Business Analyst #37435
Tampa, FL 33601
November 18, 2016
Position Type:
Full Time
Project Management

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.


New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2015 operating earnings of $1.875 billion. Total assets under management at year end 2015, with affiliates, totaled $528 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/11/15).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.




Coordinates with NYL Direct Senior Leadership Team, Business Development teams, Marketing, Information Technology, Agency and the AARP client to support key growth initiatives and efficiency projects from a strategy, development and implementation perspective. Specific initiatives include continuing work on Contact Center transformation project efforts, 3rd party outsourcing, Customer Service Website enhancements and process improvements with an emphasis on efficiency and cost savings initiatives.  Effective communication is critical in order to influence others during all phases of projects. 

Assume active role in quarterly business review, providing insight into the business functions of Insurance Operations. 
Perform analysis of requirements and design. Overall responsibility for planning, directing, and coordinating activities pertaining to programs on an enterprise level or for a line of business. Ability to coordinate complex projects across the NYL enterprise and among all levels of the Organization including the AARP client.  Provide oversight and direction on key projects to ensure project and program objectives are met utilizing NYL project methodology framework, executing projects on time, within budget, and meeting overall program objectives.

 •Provide strategic leadership and value in the creation and vision of new projects including development of the projects scope, charters, budget, plan and schedule, and communicate effectively to all departments on project status and details.  Lead projects in a transparent and productive way, applying standard project management practices.
•Work directly with Finance to manage forecasts and actual costs according to project budgets.  Obtain necessary project resources to ensure program goals, timeline, and costs are accurately depicted.
•Effectively communicate project status to sponsor, senior leadership team, core team members, and all internal and external stakeholders.
•Act as champion of change and facilitate change management process to ensure project benefits are met.
•Demonstrate ongoing commitment to professional growth in program/project management.
•Bachelor's Degree preferred.
•5 years of Project or Business Analysis experience preferred
•Strong informal project management skills
•Detail and analytic orientation
•Financial and operation analysis and support skills
•Strong skills/experience in creating/delivering presentations
•Strong Excel, PowerPoint and Word capabilities
•Self-starter, hard working attitude, excellent interpersonal skills
•Understanding of technology and systems and strong business acumen
•Attention to details and strong communication skills
•Ability to effectively communicate strategic concepts to various levels of the organization.
•Demonstrated ability to communicate with SLT and decision makers in various area.
•Ability to identify problems and bring solutions for consideration to the team. Provide direct leadership without complete reporting control.
•Ability to effectively manage diverse leaders among different departments to solve business issues and escalate when appropriate. Understand the impact decision made have on the wider organization and bring solution forward. Know the right resources to align to achieve success on projects.
•Ability to think strategically for the long term
•Identify key issues impacting projects and resolve timely
•Escalate to project Sponsor when appropriate
•Ability to create and deliver senior level presentations








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*Based on revenue as reported by “Fortune 500, Ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 15, 2015.  See  for methodology.

1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US(GAAP), with certain adjustments Company believes to be appropriate as a measurement approach ( non GAAP), primarily the removal of gains or losses on investments and related adjustments.

2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.

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