Suitability Analyst

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.


New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion.  As of year-end 2016, New York Life’s surplus was $23.336 billion**.  New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.


The IG-Service Suitability Team is responsible for ensuring that both new sales and inforce transactions are appropriate for our clients.  This determination is made via an analysis of customer purchases in the context of their investor profile information, investment objectives, and corporate suitability guidelines.  The Team also provides support to our agents in the Field by addressing inquiries pertaining to cases which are under suitability review, as well as general questions regarding our suitability program and parameters.


Working under the direction of the Suitability Manager, the Suitability Principal reviews proposed transactions and provides determination as to whether cases may be approved or declined for suitability. He/she provides feedback to our Suitability Representatives based on their approval/declination recommendations and correspondence composition, and serves as a subject matter expert for representatives on the team.  The Suitability Associate also monitors customer transactions, and identifies any patterns requiring review by Corporate Compliance.  He/she also assists in the resolution of cases that have been escalated by our agents in the Field for heightened review by a Principal.  The Suitability Associate also participates in projects designed to improve suitability workflow, compliance and/or communications with the Field.  This role can be based in either Cleveland, Ohio or Dallas, Texas.


Job Responsibilities

  • Using administrative systems such as AWF, OnBase, Cyberlife, eBoss, and Workbench, review proposed annuity, life insurance, and mutual fund transactions and provide Principal determination as to whether cases may be approved or declined for suitability, in accordance with our Corporate suitability standards.
  • Provide feedback to team representatives based on their suitability recommendations and correspondence composition.  Provide coaching on potential improvement opportunities.
  • Based on a review of individual cases, reports, and/or our trade blotter, monitor customer transactions and identify any patterns requiring review by Corporate Compliance.
  • Assists in resolution of cases that have been escalated by the Field for heightened review by a Principal. Utilizing strong judgment, offer potential alternatives to our agents when handling cases which do not meet our guidelines.
  • Contribute towards the advancement of team of team objectives by participating in projects designed to improve suitability workflow, compliance and/or communications with the Field. Relevant projects could include participating in the design and testing of new suitability workflows, drafting a Field News publication designed to remind our agents of important aspects of our suitability and trading programs, and revising our outgoing correspondence and pend notification alerts to ensure their compliance with company brand voice standards.
  • Review and update team procedures.



  • Education - Bachelor Degree preferred
  • FINRA Series 6 or 7 and 24 or 26 required; Series 53 and/or 4 preferred.
  • Minimum of 3 - 5 years experience in the securities industry with a background in registered annuity products, mutual funds and securities. 
  • Series 6 and Series 7 registrations are required – the Security Industry Essentials Exam is a registration pre-requisite as of October 1, 2018



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*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016.  See  for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.


1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.


2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.

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