Suite Supervisor - Event Day - Heinz Field

  • Company: Aramark
  • Location: Pittsburgh, Pennsylvania
  • Posted: April 29, 2017
  • Reference ID: 116444
About Aramark
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.

Job Summary:
Directly overseeing the execution of the suites front line team and the general operation of the suites according to the standards set forth by ARAMARK and Heinz Field. The Suite Supervisor focuses on ensuring every customer within the suites service level experience receives the distinctive premium service at each event that meet ARAMARK and Heinz Field expectations. The Suite Supervisor reports directly to the Suite's Manager and will directly oversee the Suite Servers & Suite Runners as well as communicate with the Event Day Operators and Suites Sous Chef to meet the needs of all suite level guests.

Essential Functions:
  • Oversee & Verify set-up of each service area
  • Walk-through before each service shift to ensure proper perpetration
  • Collect, Review & Communicate client-specific notations for each event to relevant staff including Suite Servers, Suite Runner and other applicable staff
  • Communication liaison between Suite staff and Suite Kitchen including Sous Chef, Event Day Operators, Suite Servers, Suite Runners and other applicable staff
  • Actively partner with other supervisory staff to ensure effective distribution of product including beverage set-up, cold foods push, hot foods push & orders placed during the event
  • Actively ensure customer satisfaction through direct interaction with customers
  • Actively identify issues & correct potential concerns
  • Actively respond to & assist with customer concerns, questions or issues
  • Oversee & Verify final bill collection & settlement by Suite Servers
  • Assign side-work & closing duties to suites staff as needed
  • Oversee & Verify accurate close out of service locations
  • Oversee & Verify accurate collection of restock information
  • Ensure completeness of work by self, Suite Servers, Suite Runners or other applicable staff before dismissal or end of all staff's shifts
  • Ensure timely and accurate recognition of any event staff with Suites Manager; participate in recognition or reward as needed
  • Identify & communicate relevant or potential performance issues with Suites Manager; participate in coaching & counseling as needed
  • Assist Suites Manager as needed in preparing for each event shift
  • Other duties & functions as assigned by Supervisor or Manager

Essential Requirements
  • Adherence to all established policies of the employee handbook
  • Adherence to all established position performance requirements
  • Lift, Move and Carry up to 20 lbs.
  • Ability to Bend, Reach & Stretch as needed for service to guests and cleaning & maintenance
  • Superior skills in organization, detail orientation and thoroughness of task completion
  • Superior skills in customer service and personal interaction skills
  • Basic Math, Reading and Keyboarding skills including PCs and telephones
  • Must be knowledgeable of food preparation techniques
  • Must be able to stand and walk during entire shift

  • Exhibit and practice the highest level of guest satisfaction skills
  • Basic accounting knowledge and experience managing inventory required
  • Willing to accept change, new procedures, and constructive comments
  • Ability to build relationships with guests and co-workers
  • Demonstrated organizational skills to improve efficiency
  • Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to necessary and unforeseen changes
  • Demonstrate consistent professionalism in the execution of daily assignments

Share this Job