Supervisor, Credit and Collections
Location:
Salt Lake City , Utah
Posted:
November 18, 2017
Reference:
JR-22743
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It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Job Description
Workday is seeking a highly skilled Credit and Collections Supervisor  to join our dynamic Accounts Receivable Team in Salt Lake City. This position is r esponsible for supervising the daily/monthly processes of a team of three to five Accounts Receivable Analysts in a fast paced, global finance operations environment.   This role prioritizes team tasks to ensure that monthly goals are met, assists with issue resolution, drives departmental process improvements and ensures company and departmental policies are followed.  Reports to the Credit and Collections Manager.

PRIMARY RESPONSIBILITIES: 
  • Supervise a team of three to five Accounts Receivable Analysts
  • Ensure team compliance with escalation protocols
  • Coach team members on appropriate course of action to resolve account issues and provide assistance with task prioritization
  • Assist with complex collection matters and dispute resolution
  • Responsible for ensuring that staff are adequately trained in system functionality and departmental procedures
  • Complete regular performance management activities with employees including the completion of development plans, goal setting, and performance reviews
  • Explore and adopt new system processes
  • Special projects as assigned by management

EDUCATION AND EXPERIENCE:
  • Three to five years in a B2B collection environment, with demonstrated experience in supervising high performing teams within a rapidly growing organization
  • Strong computer skills are necessary
  • Demonstrated experience in identifying and implementing process improvements
  • Bachelor's degree in Finance / Accounting or equivalent is preferred
  • Familiarity with conducting business with an international customer base is preferred

KEY COMPETENCIES:
  • Extremely detail oriented, accurate and organized
  • Strong analytic and problem-solving skills
  • Must enjoy working in a fast-paced environment
  • Excellent oral, written and interpersonal communication skills
  • Demonstrated ability to interface with all levels of management
  • Customer service focused and solution oriented, professional demeanor
  • Ability to multitask, prioritize and delegate

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A little about us:
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

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