Supervisor Customer Service
Monroeville , Pennsylvania
April 04, 2017

CVS Caremark Specialty Pharmacy has an opportunity for a Customer Service Supervisor in our mail service pharmacy in the Monroeville area.

The primary responsibility of the Customer Service/Call Center Supervisor is to supervise the customer service/call center staff, and provide direction to the professional and non-professional staff within Pharmacy operations to ensure that patient requests are met and prescription orders are processed in an accurate and efficient manner to achieve exceptional customer service and business profitability. The Customer Service Supervisor is also responsible for:

  1. Directing daily workflow to ensure that all production and quality goals are met.
  2. Coordinating procedural changes. Resolving issues/problems as it relates to the department and the company.
  3. Evaluating & reviewing employee performance.
  4. Coaching, motivating & counseling staff including administrating disciplinary action when necessary.
  5. Interviewing and hiring.
  6. Daily supervision of the staff to ensure that all department and company policies and procedures are followed.
  7. Directing and implementing department and pharmacy wide projects.
  8. Tracking and reporting progress of projects.
  9. Analyzing call/performance statistics.

Schedule is Monday – Friday 12:30 pm – 9:00 pm

We offer a competitive benefit package including vacation, 10 paid holidays per year, health/dental/vision insurance, employee discounted stock purchase program, 401K, tuition reimbursement, and 20-30% employee discount at all CVS stores. WE ALSO HAVE FREE PARKING!! 511687

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