Come be a part of a dynamic team at an organization that has been on Fortune’s Most Admired Companies list three years running! The most successful managers at Fiserv build their team to have a core quality foundation to deliver quality that WOW’s our client and their customer. They use the tools available to deliver strong performance management to exceed client service levels 95% of the time. They have a strong quality focus and can effectively manage their department using all of ISO9001:2015 standards. This role has multiple career paths and is for people who are looking to build a career in Operations management or Account management. We are looking for people who want to be promoted into something more in the next 12-24 mos.
Essential Job Responsibilities:
Minimum of 75% associate engagement on annual survey Enhance productivity and streamline processing to achieve at least 10% improvement year over year. Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our clients expectations as measured by achieving an 85% on client survey. Hire and retain top talent (as measured by the Fiserv hiring scorecard) to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor. Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision. Perform staff coaching a minimum of 30% of time as a priority of job function. Manage team call quality to exceed 90% based upon internal and external call reviews. Lean Six Sigma Yellow Belt certified or is willing to achieve certification within 15 months of hire. Ability to create and follow policy and procedures 100% of the time. Respond to client inquiries within 24 hours. Perform other duties as assigned
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Job Related Experience:
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